Maria Toran

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service , Inbound Support for customers, Troubleshooting voice and data for all wireless devices, Internal Support Identification of network repair issues and solutions , Billing Inquiries, Follow-up with customer to ensure first call resolution.

Evaluate and Build dispatch tickets including pertinent information for field tech , Testing for the site, escalate to operation manager, verify site access field technicians, Work with internal as well external customers, update customer trouble tickets , Monitor results , Order any equipment

Scheduled and confirmed appointments , Billing inquires, Verification of patient insurance , Processed payment, Ensured that all necessary forms were completed accurately prior to submitting them for processing, Answered and directed incoming calls took messages , Monitored reception area to provide consistently safe, hazard-free environment for customers.