Maria Torre
Donna
Summary
Seasoned customer service specialist with 12 years of experience, including front office operations at H&M Glass and Weslaco Glass. Skilled in multitasking, problem-solving, and maintaining high service standards under pressure. Seeking a role to leverage expertise in customer relations and office management.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Rep
AWL
07.2023 - 09.2024
- Managed a high volume of customer inquiries via phone, email, and live chat, ensuring timely and accurate responses while maintaining excellent service standards; adeptly handled complaints, processed orders, and provided product information, contributing to a significant improvement in customer satisfaction ratings at AWL.
Customer Service Representative
TaskUs
02.2022 - 06.2022
- Resolved customer inquiries and complaints with knowledgeable and courteous service, ensuring high satisfaction levels.
- Upheld company policies and procedures, including quality control standards, to enhance overall customer experience.
- Managed incoming communication channels, including calls and emails, to provide effective frontline support for product and service-related queries.
Donor Screener
CSL Plasma
05.2017 - 05.2019
- Conducted thorough identity verifications and donor screenings, ensuring adherence to health and safety regulations while maintaining high standards of customer service.
- Managed secure data entry and record-keeping, enforcing privacy measures and maintaining organization of confidential information to prevent unauthorized access.
- Executed administrative duties, including handling financial transactions, scheduling appointments, and maintaining a clean and orderly front office environment.
Front Office Clerk
H&M Glass
06.2014 - 05.2017
- Managed the collection of customer insurance details and invoiced the responsible parties.
- Collected deductibles at the point of installation ensuring timely payment processes.
- Maintained an inventory of stock items including windshields, mirrors, and insulated units.
- Executed invoicing procedures adhering to the National Auto Glass Specifications (NAGS) price list and hourly rates.
Front Office Clerk
Weslaco Glass
09.2008 - 05.2014
- Managed customer insurance information and invoiced the responsible parties for services rendered.
- Collected deductibles at the time of installation, ensuring timely payment processing.
- Maintained an inventory of windshields, mirrors, and insulated units, keeping stock levels aligned with demand.
- Implemented invoicing procedures adhering to the National Auto Glass Specifications (NAGS) price list and hourly rates.
Education
CNA Certificate -
SixRNS Institute
Edinburg, TX12.2016
GED - undefined
Weslaco High School
Weslaco, TX05.1982
Skills
- Customer Service
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Problem-Solving Abilities
- Verbal and Written Communication
- Inbound and Outbound Calling
- Upbeat and Positive Personality
- Adaptive Team Player
- Building Customer Trust and Loyalty
- High-Energy Attitude
- Creative Problem Solving
- Responding to Difficult Customers
- Data Entry
- Call Center Operations
- Courteous With Strong Service Mindset
- Customer relations
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Order processing
- Administrative support
- De-escalation techniques
- Live chat support
- Customer education
- Account updating
- Reading comprehension
- Proofreading
- Delivery scheduling
- Credit adjustments
- Warranty service
- Compassionate caregiver
- Vital signs monitoring
- Reliable transportation
- Valid Texas driver's license
- Adaptable
Certification
CNA Certificate, SixRNS Institute Dec 2016
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Rep
AWL
07.2023 - 09.2024
Customer Service Representative
TaskUs
02.2022 - 06.2022
Donor Screener
CSL Plasma
05.2017 - 05.2019
Front Office Clerk
H&M Glass
06.2014 - 05.2017
Front Office Clerk
Weslaco Glass
09.2008 - 05.2014
GED - undefined
Weslaco High School
CNA Certificate -
SixRNS Institute