Maria Torres
Chicago,IL
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully ll the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
13
13
years of professional experience
Work History
SMALL BUSINESS OWNER
Anna's Gifts And Flower Shop
01.2018 - 11.2022
- Hired and trained qualified employees to perform daily tasks.
- Maintained activity log to track daily tasks, record returns and document customer feedback.
- Conducted training for employees to optimize service delivery and improve eti ciency.
- Managed all aspects of business ownership and operational management, keeping business running smoothly.
- Created achievable goals to maximize growth and improve company morale.
LOGISTICS COORDINATOR
Leggett And Platt Inc
Chicago, IL
05.2015 - 02.2017
- Organized daily deliveries and pick-ups according to geographic area and delivery employee availability.
- Coordinated nished goods outbound shipments to distribution centers and customers with necessary shipping documentation.
- Resolved issues during shipping, communicating delays to relevant individuals.
- Monitored delivery employees to enforce properly loaded trucks within required timeframe.
CASHIER
BONTON Stores Inc
07.2009 - 07.2013
- Greeted and informed customers of products, fostering positive store experiences.
- Employed technology systems to locate products or place online customer orders.
- Leveraged POS system to perform purchase transactions for team members and customers.
- Maintained inventory and store visual presentation to meet customer needs.
- Processed cash, check and credit cards for customer purchases.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Processed merchandise returns and exchanges.
- Bagged or boxed merchandise and prepared packages for shipment.
- Helped customers locate merchandise.
- Provided product information and resolved concerns to assist customers.
- Supervised others and provided on-the-job training.
CUSTOMER SERVICE REPRESENTATIVE
WR Grace Construction Company
Chicago, IL
04.2007 - 05.2009
- Addressed customers courteously using suitable methods and problem-solving skills.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
Education
HIGH SCHOOL DIPLOMA -
MEDICAL OFFICE TECHNOLOGY - undefined
Westside Technical Institute
Coursework General Studies ASSISTANT TEACHER CERTIFICATE - undefined
J. Sterling Morton East
Spanish - undefined
Richard Daley College
Skills
- Conducting Fittings
- Mathematical Calculation and Reasoning
- Department Oversight
- Planning and Execution
Additional Information
- REFERENCES Updated and maintained database with accurate customer information and timely data entry. Followed up with customers regarding product functionality and overall satisfaction. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Responded to telephone inquiries and complaints following standard operating procedures. Investigated and researched issues to determine root causes and appropriate resolution methods. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts. Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
Timeline
SMALL BUSINESS OWNER
Anna's Gifts And Flower Shop
01.2018 - 11.2022
LOGISTICS COORDINATOR
Leggett And Platt Inc
05.2015 - 02.2017
CASHIER
BONTON Stores Inc
07.2009 - 07.2013
CUSTOMER SERVICE REPRESENTATIVE
WR Grace Construction Company
04.2007 - 05.2009
HIGH SCHOOL DIPLOMA -
MEDICAL OFFICE TECHNOLOGY - undefined
Westside Technical Institute
Coursework General Studies ASSISTANT TEACHER CERTIFICATE - undefined
J. Sterling Morton East
Spanish - undefined
Richard Daley College