Maria Torres
Yuma,AZ
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Detention Support Specialist
Yuma County Sheriff's Office
03.2023 - Current
- Operates a variety of office machines, security cameras, audio and communication equipment, to include two-way radios
- Processes bookings by reviewing, verifying and entering information into the computer system using a variety of data screens
- Released inmates when bail is posted.
- Scheduled pretrial interviews.
- Observed strict confidentiality guidelines to properly secure information and data.
- Answered phone and provided assistance to callers under supervision of watch officer.
- Scheduled appointments and maintained calendar
- Enforced rules and regulations to maintain order among inmates.
- Receives, examines, and interprets court orders and release documents to verify validity of each inmate release
- Responded to inquiries from inmates and other members of public.
- Receives and reviews inmate booking forms and other documents received from arresting officers
Total Loss Claims Adjuster
State Farm Mutual Automobile Insurance Company
05.2022 - 09.2022
- Examine damaged vehicle to determine extent of structural, body, mechanical, electrical and interior damage
- Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair
- Evaluate practicality of repair as opposed to payment of market value of vehicle before accident
- Determine salvage value on total-loss vehicles
- Provide efficient and courteous service to customers at all times
- Collaborate with departmental leaders to establish organizational goals, strategic plans and objectives
- Provide product information and resolve concerns to assist customers
- Respond quickly to meet customer needs and resolve problems
- Adhere to quality and service standards to support operational goals.
Eligibility Worker
Arizona Department of Economic Security
10.2021 - 04.2022
- Compile, record and evaluate personal and financial data to verify completeness and accuracy and to determine eligibility status
- Check with employers and other references to verify answers provided and obtain further information
- Answer applicants' questions about benefits and claim procedures
- Interview benefits recipients at specified intervals to certify eligibility for continuing benefits
- Interpret and explain information such as eligibility requirements, application details, payment methods and applicants' legal rights
- Initiate procedures to grant, modify, deny and terminate assistance and refer applicants to other agencies for assistance
- Keep records of assigned cases and prepared required reports
- Investigate claimants for possibility of fraud and abuse
- Compute and authorize amounts of assistance for programs, such as grants, monetary payments and food stamps.
Claims Service Specialist
Allstate Insurance
01.2014 - 09.2021
- Transmit claims for payment and further investigation
- Provide customer service, such as limited instructions on proceeding with claims and referrals to auto repair facilities and local contractors
- Review and verify age, name, address, and principal sum and value of property on insurance applications and policies
- Attach information to claim file
- Prepare insurance claim forms and related documents and review them for completeness
- Review insurance policy to determine coverage
- Process and record new insurance claims
- Calculate amount of claim
- Interview clients and take calls to provide customer service and obtain information on claims
- Enter detailed insurance and claims related information accurately into database systems.
Cashier
Walgreens/Rite Aid Pharmacy
10.2013 - 08.2014
- Greet and inform customers of products, fostering positive store experiences
- Maintain inventory and store visual presentation to meet customer needs
- Deliver service excellence through all points of contact
- Attend training to refresh on current store procedures and learn process improvements
- Resolve and deescalate issues to address customer concerns
- Provide efficient and courteous service to customers
- Leverage POS system to perform purchase transactions for team members and customers
- Maintain cash accuracy by working with supervisor to correct deficiencies
- Enforce store safety and cleanliness standards, reducing hazards
- Process cash, check, and credit cards for customer purchases
- Help customers locate merchandise
- Arrange and replenish displays and merchandise racks to maintain store appearance
- Process merchandise, returns, and exchanges.
Front Desk Clerk
Comfort Inn by Choice Hotels
02.2012 - 08.2014
- Greet, register, and assign rooms to guests of hotel
- Contact housekeeping and/or maintenance staff when guests reported problems
- Advise housekeeping staff when rooms had been vacated and were ready for cleaning
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Record guest comments and concerns, referring to managers as necessary
- Establish and verify customers' payment information
- Make and confirm reservations
- Review accounts and charges with guests during check out process
- Keep records of room availability and guest accounts both manually and using hotel booking system
- Clean and maintain lobby and common areas, including restocking guest amenities and watering plants
- Compute bills, collect payments, and conduct stay changes for guests
- Transmit and receive messages using hotel switchboard system
- Prepare for basic food service, such as setting up continental breakfast and coffee and tea supplies.
Education
General Studies - Diploma -
Yuma High School
Yuma, AZ01.2010
Skills
- Customer service
- Communication skills
- Conflict Resolution
- Leadership
- Computer literacy
- Microsoft office
- Cashiering
- Cash handling
- Time management
- Organizational skills
- Documentation review
- Data Collection
- Call Management
- Regulatory Compliance
- Detail Oriented
Certification
- Certified PEER SUPPORT
Timeline
Detention Support Specialist
Yuma County Sheriff's Office
03.2023 - Current
Total Loss Claims Adjuster
State Farm Mutual Automobile Insurance Company
05.2022 - 09.2022
Eligibility Worker
Arizona Department of Economic Security
10.2021 - 04.2022
Claims Service Specialist
Allstate Insurance
01.2014 - 09.2021
Cashier
Walgreens/Rite Aid Pharmacy
10.2013 - 08.2014
Front Desk Clerk
Comfort Inn by Choice Hotels
02.2012 - 08.2014
General Studies - Diploma -
Yuma High School
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