Maria Torres
Senior Human Resources Professional
Dalton,GA
Summary
Hard-working HR Professional with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
1
1
Language
Work History
Supervisor; Talent Acquisition Managers
Hamilton County Department Of Education
9 2022 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows, team closed 47% more requisitions for SY 23-24 under KPI Goals.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Devised and implemented processes and procedures to streamline operations.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Sourced and screened candidates for District Wide openings, Secondary Certified roles and worked with hiring managers to coordinate interviews.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Implemented innovative recruitment strategies to increase number of high-quality job applicants.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity which led to a 65% increase in qualified candidates compared to previous year.
- Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
- Worked with Grow Your Own team to recruit and retain non-teaching certified candidates for job-embedded program
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Conducted performance reviews and provided feedback to managers on employee performance.
Talent Acquisition Manager
Hamilton County Department Of Education
08.2021 - 09.2022
- Established consistent language and methodology for talent discussions, development, and succession.
- Promoted increased focus on internal talent mobility and emerging talent across organization.
- Completed talent acquisition and management for 100+ internal and external placements.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders, which increased quantifiable data by 25%.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Liaised between multiple business divisions to improve communications.
- Improved company branding efforts by developing compelling content for career websites and social media channels that highlighted organizational culture and values.
- Created effective talent acquisition training materials that supported culture and performance objectives
District H&S Supervisor
United Parcel Service, UPS
02.2020 - 08.2021
- Responsible for promoting wellness and maintaining a safe work environment to ensure the health and safety of all UPS employees.
- Assist in ensuring regulatory and UPS policy compliance, execution of district/business unit strategies, tactics, and improvement initiatives to prevent injuries and auto crashes, reduce worker’s compensation and liability costs, and mitigate risk.
- Maintaining external relationships with professional, regulatory, and community organizations to provide a safe work environment, and to strengthen UPS's standing in the communities that are served.
- Supervised 24/7 team and coordinated Feeder employee compliance.
- Manage the Feeder Employee Mentoring Program and CHSP committee of over 30 members.
- Manage the reporting process for the District including but not limited to Daily Safety Report, Frequency Trends, Tableau Crash and Injury Report, and CHSP hours.
Human Resources Specialist/Community Relations Specialist
United Parcel Service
08.2018 - 02.2020
- Recruit for professional management, automotive, and feeder employees, hire, and onboard
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Developed and coordinated employee training programs to improve productivity and performance.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Make partnerships with local Non-Profits in Fulton County to serve as a resource for S.M.A.R.T employees
- Work with the UPS Foundation to provide Grants and Sponsorships for Local Non-Profit Partnerships.
- Plan Community Involvement Committee meetings, and lead presentations.
- Help employees find resources utilizing our United Way and 211 partnership
- Built and maintained positive relationships with public by utilizing strategic plans.
- Collaborated with internal teams to align community relations efforts with the overall company strategy.
Human Resources Supervisor
United Parcel Service, Business Resource Group
05.2018 - 08.2018
- Maintained human resources regulatory compliance with local, state and federal laws.
- Liaised between multiple business divisions to improve communications.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Answered employee inquiries regarding health benefits and 401k options.
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
Education
Master of Sociology - Psychology
Ashford University
San Diego, CaliforniaBachelor of Social Science - Sociology and Psychology
Georgia State University
Atlanta, GaSkills
Microsoft Programs (Word, PowerPoint, and Excel)
Affiliations
- Member of Community Involvement Committee
- Chairperson for United Way (LINC) (2021-2023)
- Spokesperson Representing UPS & United Way in D.C and California (2016-2022)
Timeline
Talent Acquisition Manager
Hamilton County Department Of Education
08.2021 - 09.2022
District H&S Supervisor
United Parcel Service, UPS
02.2020 - 08.2021
Human Resources Specialist/Community Relations Specialist
United Parcel Service
08.2018 - 02.2020
Human Resources Supervisor
United Parcel Service, Business Resource Group
05.2018 - 08.2018
Supervisor; Talent Acquisition Managers
Hamilton County Department Of Education
9 2022 - Current
Master of Sociology - Psychology
Ashford University
Bachelor of Social Science - Sociology and Psychology
Georgia State University