Maria Torres
Pomona ,CA
Summary
Versatile candidate with three years of progressive experience in office management, Spanish language interpretation and administration. Maintained oversight and adaptability on a wide variety of functions integral to cohesive and fluid operations of high-volume, client based environments. Ability to present concepts, address concerns and solve problems positively and professionally to ensure success across all levels.
Overview
8
8
years of professional experience
Work History
Office Specialist II/Anaheim Fire and Rescue
(Temp- Elwood Professionals)
Anaheim, CA
03.2024 - Current
- Answered a high volume of phone calls, screened inquiries, took messages, scheduled appointments and answered questions requiring an understanding of policies and procedures of the department.
- Distributed/date stamped incoming mail and processed outgoing mail.
- Responded to inquiries and/or permit discrepancies; provided information regarding permit procedures, policies, and functions.
- Processed payment transactions associated with permit fees using an automated system.
- Processed and collected payments for defensible space inspections for homes located in the High Fire Severity Zones.
- Processed and collected payment for trade shows, special events and pyrotechnic retail applications.
- Received and date stamped incoming subpoenas on behalf of Fire Chief Patrick Russell.
- Processed incoming Knox Box key installation request.
- Briefed and complied daily reports for incoming inspection request for existing fire and building permits.
Intake Coordinator/interpreter
Center For Integrated Family and Health Services
Covina, CA
10.2021 - 01.2024
- Organized paperwork such as charts and reports for office and patient needs
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Maintained current and accurate medical records for patients
- Completed and filed financial documentation for accounting purposes
- Completed intake assessment forms and filed clients' charts
- Entered referrals into appropriate system based on type of referral obtained
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Determined eligibility for counseling based on referrals for over 20 clients daily
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Obtained payments from patients and scanned identification and insurance cards
- Attended actual intake session to provide accurate consecutive translations of conversations between client and clinician.
Restaurant Shift Manager
McDonald's
Los Angeles, CA
06.2016 - 08.2021
- Generated reports to assess performance and adjusted workflows to realign with targets
- Managed schedules, accepted time off requests and found coverage for shifts
- Reviewed employee performance every 6 months and delivered constructive feedback to improve weaknesses
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Proven record of training associates with fairness and respect, providing recognition of accomplishments
- Established ambitious goals for employees to promote achievement and surpass business targets
- Demonstrated excellent communication skills in resolving product issues and customer complaints
- Ability to remain calm and professional in stressful circumstances and especially when dealing with unhappy customers, effectively diffusing situations
- Made money orders, confirmed owed cash issues, and sent money deposits made every four hours in high grossing, fast-paced restaurant
- Received and accounted for inventory of restaurant
- Worked variety of shifts including early morning and graveyard.
Education
Associate of Science - Criminal Justice
Pasadena City College
Pasadena, CA06-2022
Skills
- Problem-solving capabilities
- Advanced Microsoft Office
- Administrative support expertise
- Meeting Planning Expertise
- Data analysis proficiency
- Scheduling and Appointment Setting
- Organization and Time Management
- Bilingual (English/Spanish)
- Multi-line phone proficiency
- Consecutive/Simultaneous Interpretation
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Office Specialist II/Anaheim Fire and Rescue
(Temp- Elwood Professionals)
03.2024 - Current
Intake Coordinator/interpreter
Center For Integrated Family and Health Services
10.2021 - 01.2024
Restaurant Shift Manager
McDonald's
06.2016 - 08.2021
Associate of Science - Criminal Justice
Pasadena City College
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