Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Torres

Chula Vista,CA

Summary

Dynamic leader with a proven track record at SUBWAY® Restaurants, adept in customer service and inventory management. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional problem-solving and team leadership skills. Successfully mentored staff, fostering a positive and efficient work environment. Achieved significant improvements in store functionality and team performance.

Overview

20
20
years of professional experience

Work History

Store Manager

SUBWAY®Restaurants
02.2014 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Assistant Manager

SUBWAY®Restaurants
02.2010 - 03.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Housekeeper

Privet Employer
01.2005 - 03.2007
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

High School Diploma -

INstituto Cultural 20Nov. AC De SV
Guadalajara ;Jalisco Mexico

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Team leadership and coaching
  • Inventory Management
  • Shift Scheduling
  • Employee Training
  • Inventory Control
  • Recruitment and hiring

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

SUBWAY®Restaurants
02.2014 - Current

Assistant Manager

SUBWAY®Restaurants
02.2010 - 03.2014

Housekeeper

Privet Employer
01.2005 - 03.2007

High School Diploma -

INstituto Cultural 20Nov. AC De SV

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Maria Torres