Maria Torres

• Managed a 360 Unit Class A Community overseeing all aspects of property operations, including leasing, relations, maintenance, and financial performance
• Assisted in implementing Voice AI Platforms and virtual lasing office strategies, enhancing the resident experience and adapting to evolving industry trends.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

• Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
• Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
• Streamlined property management processes for improved efficiency and cost savings.
• Investigated and resolved any tenant complaints.
• Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
• Conducted regular property inspections to ensure compliance with safety regulations and company standards.

-Establishes rental rates by surveying local rates and calculating overhead costs, depreciation, taxes, and

profit goals.

-Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an

annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.

-Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting

vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal

services

-Maintains building systems by contracting for maintenance services and supervising repairs.

-Enforces occupancy policies and procedures by confronting violators.

-Prepares reports by collecting, analyzing, and summarizing data and trends.

-Complete Refinance of a 260 Apartment Community and HUD Inspection.

Accomplishments

- Increase Other Property Income for Calendar Year over 25%, by ensuring all pass bad debt had being

collected.

Received customers positively by greeting them and assisting them with information on vacant properties

available for rent.

•Asked proper questions and held long discussions with the clients to assess their needs regarding properties.

•Made sure the application forms of the properties were properly filled by the applicants and assisted them in

filling up the forms correctly.

•Evaluated the clients' credit reports to ensure they fall under the established property rental guidelines.

•Conducted several background checks on the customers and clients before sealing contracts.

•Sorted customer queries and doubts over the phone and in personal meetings.

•Maintained and documented accurate records of new and existing customers for future business purposes.

- Have worked at both Mosaic at Mueller a midrise property and the Whitley a High Rise property in Downtown

Austin.

Carlisle Management - San Marcos, TX - November 2011 to December 2012

2 out of 3 closing ratio

•Leased up 442 multifamily units (Tax Credit Community)

•Conducted community tours and answered any questions the notices therevenue dataposted costs prospect had about the community.

•Marketing

•Provided Resident Retention Satisfactory

•Won company contest of Most Move In's and Most Leases, Four month consecutive.

-Works with property management team to minimize expenditures, maximize revenues and adhere to budgeted

cost.

•Works with office staff and accounting department to ensure all rent is collected as due and that all revenue

data is posted correctly on Rent Roll.

•Manages preparation of all tenant correspondence, including late payment notices.

•Works with legal counsel and Property Manager to execute unlawful detainers and 3 Day Notices as required.

•Produces monthly tenant delinquency reports and property accruals.

•Works with property manager to complete monthly financial and property activity reports.

•Schedules site visits regularly.

•Shows vacant units as necessary and explains property rules and regulations. Ensures all move-in/move-out

paperwork is completed correctly and has been approved by the property manager.

•Ensures all units, move-in, move-out, and other leasing data is entered correctly and in a timely manner into

the on-site property management software system.

•Works with management team to administer renewal program and works to maximize tenant renewals.

•Assists property manager with counseling and reviewing employees as necessary and as required by

company policy and procedure.

•Works with the property manager to develop an effective, proactive team that works together to achieve property

objectives.

•Works with property manager and maintenance team to ensure that apartments, common areas, and grounds

are maintained according to property objectives.

•As required, inspect apartments, common areas, and property to ensure prompt adherence3-day noticesthe all revenuedata is correctly postedcosts,the