Maria Torres
Cleveland
Summary
Dynamic professional with a proven track record at Zero Gravity, excelling in customer satisfaction and document management. Skilled in multitasking and problem-solving, I significantly enhanced team morale and reduced data entry errors. My expertise in fostering client relationships and ensuring information security positions me as a valuable asset to any team.
Overview
4
4
years of professional experience
Work History
Clerk II
Health and Human Services Commission
05.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Helped enhance team morale, organized staff events, and fostered a positive work environment.
Hostess
Zero Gravity
07.2021 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Sales Manager
Zero Gravity
03.2021 - 07.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
Diploma -
Porter High School
Porter, TX05.2020
Skills
- Telephone etiquette
- Customer satisfaction
- Prioritization
- File maintenance
- Document management
- Research
- Mail handling
- Information security
- Verbal and writing communication
- Peer relationships
- Confidentiality
- Scanning and copying
- Multitasking
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Professional and mature
Languages
Spanish
English
Timeline
Clerk II
Health and Human Services Commission
05.2023 - Current
Hostess
Zero Gravity
07.2021 - 05.2023
Sales Manager
Zero Gravity
03.2021 - 07.2021
Diploma -
Porter High School
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