Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Maria Torres

Paramus,NJ

Summary

Dynamic Office Administrative Assistant with a proven track record at Jewel Precision Sheet Metal, excelling in client relations and accounts receivable. Skilled in multitasking and organization, I enhanced customer satisfaction through effective communication and conflict resolution, while expediting invoice processing to improve financial accuracy. Committed to fostering strong customer engagement and loyalty. Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

24
24
years of professional experience

Work History

Office Administrative Assistant

Jewel Precision Sheetmetal
10.2005 - Current
  • Organized office operations and maintained filing systems to ensure efficient information retrieval.
  • Assisted in managing incoming calls and correspondence, improving response times and customer satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Developed and maintained strong relationships with clients to facilitate timely payments.
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

Sales Associate

Dress Barn
10.2002 - 11.2005
  • Collaborated with team members to achieve daily sales targets and promote teamwork.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Contributed to visual merchandising efforts to create appealing store displays and layouts.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Sales Associate

Sales Associates
08.2001 - 10.2002
  • Assisted customers with product selection to enhance shopping experience.
  • Maintained knowledge of sales promotions and product features for effective communication.
  • Supported inventory management by organizing stock and ensuring timely restocking.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Education

No Degree - Early Childhood Education

Bergen Community College
Paramus, NJ

High School Diploma -

Paramus High School
Paramus, NJ
06-2004

Skills

  • Verbal communication
  • Inventory management
  • Customer engagement
  • Payroll and accounts payable and receivable
  • Customer service
  • Hospitality and accommodation
  • Client relations
  • Team support
  • Multitasking and organization
  • Accounting support

Interests

  • Disney
  • Gym Workouts
  • Cooking
  • Traveling

Timeline

Office Administrative Assistant

Jewel Precision Sheetmetal
10.2005 - Current

Sales Associate

Dress Barn
10.2002 - 11.2005

Sales Associate

Sales Associates
08.2001 - 10.2002

No Degree - Early Childhood Education

Bergen Community College

High School Diploma -

Paramus High School

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