- Disney
- Gym Workouts
- Cooking
- Traveling
Maria Torres
Paramus,NJ
Summary
Dynamic Office Administrative Assistant with a proven track record at Jewel Precision Sheet Metal, excelling in client relations and accounts receivable. Skilled in multitasking and organization, I enhanced customer satisfaction through effective communication and conflict resolution, while expediting invoice processing to improve financial accuracy. Committed to fostering strong customer engagement and loyalty. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
24
24
years of professional experience
Work History
Office Administrative Assistant
Jewel Precision Sheetmetal
Cedar Grove, NJ
10.2005 - Current
- Organized office operations and maintained filing systems to ensure efficient information retrieval.
- Assisted in managing incoming calls and correspondence, improving response times and customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Developed and maintained strong relationships with clients to facilitate timely payments.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Sales Associate
Dress Barn
Paramus, NJ
10.2002 - 11.2005
- Collaborated with team members to achieve daily sales targets and promote teamwork.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts to create appealing store displays and layouts.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Sales Associates
Paramus, NJ
08.2001 - 10.2002
- Assisted customers with product selection to enhance shopping experience.
- Maintained knowledge of sales promotions and product features for effective communication.
- Supported inventory management by organizing stock and ensuring timely restocking.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
No Degree - Early Childhood Education
Bergen Community College
Paramus, NJHigh School Diploma -
Paramus High School
Paramus, NJ06-2004
Skills
- Verbal communication
- Inventory management
- Customer engagement
- Payroll and accounts payable and receivable
- Customer service
- Hospitality and accommodation
- Client relations
- Team support
- Multitasking and organization
- Accounting support
Interests
Timeline
Office Administrative Assistant
Jewel Precision Sheetmetal
10.2005 - Current
Sales Associate
Dress Barn
10.2002 - 11.2005
Sales Associate
Sales Associates
08.2001 - 10.2002
No Degree - Early Childhood Education
Bergen Community College
High School Diploma -
Paramus High School