Maria Torres
Killeen,TX
Summary
Proactive customer service professional with a strong record at Family Dollar, excelling in customer satisfaction and resolving complaints. Recognized for boosting store loyalty through effective relationship building and product expertise. Skilled at upselling and keeping environments organized to ensure a positive shopping experience, all while handling cash transactions accurately.
Skilled in managing cash transactions while delivering excellent customer service. Uses effective communication to ensure customer satisfaction and swiftly resolve issues. Proven ability to maintain accuracy and efficiency in a fast-paced environment.
Enthusiastic Customer Service Cashier passionate about warmly welcoming customers and expertly handling cash transactions. Committed to delivering outstanding service by providing friendly, helpful support. Proficient in cash management and skilled at resolving issues to ensure a fantastic shopping experience!
Overview
22
22
years of professional experience
Work History
Customer Service Cashier
Family Dollar
09.2022 - 10.2023
- Managed inventory control at point of sale, reducing discrepancies through diligent monitoring.
- Collaborated with team members to optimize store layout and improve product visibility.
- Provided feedback on customer preferences, assisting management in inventory selection decisions.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Enhanced customer experience by providing prompt and accurate transactions.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Enhanced store security by identifying and reporting suspicious activities.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed transactions efficiently, ensuring accurate cash handling and adherence to company policies.
- Delivered exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Maintained organized checkout area, promoting a clean and welcoming environment for customers.
- Trained new cashiers on operational procedures and customer engagement techniques.
Customer Service Cashier
Jacksons
01.2017 - 10.2019
- Processed transactions efficiently, ensuring accurate cash handling and adherence to company policies.
- Delivered exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Maintained organized checkout area, promoting a clean and welcoming environment for customers.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Implemented improvements in checkout efficiency, reducing wait times during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Cake and Pastries Packer
Wal-Mart Supercenter
07.2008 - 10.2016
- Packaged cakes and pastries for retail display, ensuring compliance with quality standards.
- Operated packaging machinery to maintain efficient production flow and minimize downtime.
- Conducted quality checks on finished products to guarantee freshness and presentation.
- Collaborated with team members to optimize workflow and improve packing processes.
- Maintained cleanliness and organization of packing area to adhere to safety regulations.
- Assisted in training new staff on proper packing techniques and safety protocols.
- Implemented labeling procedures to enhance product identification and customer satisfaction.
- Monitored inventory levels of packaging supplies to ensure timely replenishment and avoid delays.
- Collaborated with baking team to ensure timely production of cakes and pastries for consistent order fulfillment.
- Assisted with decorating cakes and pastries as needed, showcasing artistic talent while adhering to company design standards.
- Contributed to positive work environment by maintaining a professional attitude and offering assistance when needed.
- Decreased waste by accurately measuring ingredients, monitoring inventory levels, and rotating stock as needed.
- Improved packing efficiency by optimizing workflow and using proper packing techniques.
- Ensured product freshness for customer satisfaction by following strict storage guidelines and procedures.
- Kept detailed records of product quantities packed each day, aiding in accurate end-of-day reporting for inventory tracking purposes.
- Streamlined production process through effective communication with team members, resulting in reduced errors and increased productivity.
- Conducted routine equipment maintenance checks, identifying issues early on to prevent costly repairs or downtime during busy periods.
- Managed inventory of packing materials, ensuring adequate supplies were available for daily operations without interruption.
- Safely operated machinery used in the packing process, including wrapping machines or conveyors, reducing risk of injury or accidents on the job.
- Participated in training sessions to continuously improve skills and stay current on industry trends and best practices.
- Enhanced product presentation by carefully arranging items in display cases, contributing to increased sales.
- Supported bakery management in implementing new procedures or policies for improved efficiency and quality control measures.
- Assisted customers with special orders, providing personalized service for a memorable experience.
- Maintained clean and organized workspace to reduce cross-contamination and adhere to safety standards.
- Prepared food packaging boxes by folding and taping.
- Designed and executed custom cake decorations for various events, ensuring client satisfaction and creative vision.
- Managed inventory of baking supplies and tools, optimizing stock levels to enhance workflow efficiency.
- Trained junior decorators on techniques and best practices, fostering skill development within the team.
- Collaborated with clients to conceptualize and refine cake designs that align with event themes and preferences.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Salon Stylist
JCPenney
09.2011 - 03.2013
- Delivered exceptional customer service by providing personalized hair consultations and styling services.
- Developed and maintained strong client relationships, fostering loyalty and repeat business.
- Executed a variety of cutting, coloring, and styling techniques to meet diverse client needs.
- Mentored junior stylists on advanced techniques, enhancing team performance and service quality.
- Delivered high-quality nail care services, ensuring client satisfaction through tailored treatments.
- Mentored junior technicians, enhancing team skills and service consistency in nail artistry.
- Developed customized nail designs based on client preferences, showcasing creativity and attention to detail.
- Managed inventory of products and tools, optimizing supply levels to meet service demands efficiently.
- Built strong client relationships through exceptional customer service and follow-up consultations.
- Implemented new techniques and trends in nail technology to elevate service offerings and client experiences.
- Trained new staff on best practices for nail care procedures, promoting professional development within the team.
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Communicated effectively with management concerning important customer issues.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Oversaw schedule to manage appointments of new and existing clients.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Kept tidy and organized area to comply with cleanliness standards.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Responded to customer requests and concerns about gel application and nail art designs.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
Customer Service Representative
Albertsons
10.2001 - 05.2007
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Assisted in training new staff on customer service protocols and best practices.
- Implemented process improvements that streamlined service delivery workflow.
- Collaborated with team members to ensure consistent communication and support for customers.
- Maintained a clean and organized work environment to promote safety and productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
State Licensed Certificate - Cosmetology
Milian Institute
Nampa, ID09-2010
Skills
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer service
- Customer complaint resolution
- Product knowledge
- Customer focus
- Customer inquiries
- Refund handling
- Merchandise restocking
- Up-selling techniques
- Retail merchandising
- Product merchandising
- Product recommendations
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Quality assurance
- Basic math
- Cultural awareness
- Stress management
- Calm demeanor
- Telephone management
- Cross-selling
- Order coordination
- Positive and professional
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Cooperative attitude
- Creative thinking
- Customer relations
- Order taking
- Relationship building
- Basic mathematics
- Product restocking
Timeline
Customer Service Cashier
Family Dollar
09.2022 - 10.2023
Customer Service Cashier
Jacksons
01.2017 - 10.2019
Salon Stylist
JCPenney
09.2011 - 03.2013
Cake and Pastries Packer
Wal-Mart Supercenter
07.2008 - 10.2016
Customer Service Representative
Albertsons
10.2001 - 05.2007
State Licensed Certificate - Cosmetology
Milian Institute