Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Cashier/Customer Service
Angels of Mercy second chance boutique
12.2024 - Current
We offer serice to the community, received donations.
Bring food to homeless, Pray for people
Customer service, put merchandise on floor, price merchandise
ATM system
Answer phone
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Delivery Driver
Skipcart
10.2021 - 11.2023
Customer service. Delivery items. Gps. Team work.
Operated vehicle safely in highly congested areas with no traffic violations.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Quality Control
McClancy Seasoning
01.2016 - 01.2021
Determined quality control standards.
Updated quality control standards, methods, and procedures to meet compliance requirements.
Enhanced product quality by implementing robust testing procedures and quality control measures.
Implemented quality control processes, ensuring adherence to industry standards and regulatory requirements.
Implemented quality control measures, resulting in consistently high-quality finished products.
Reduced transaction errors by implementing rigorous quality control measures.
Implemented quality control measures for accurate and reliable experimental results.
Identified visual defects during work tasks using quality control techniques.
Developed quality control measures, ensuring accuracy and reliability of test results.
Implemented quality control measures, resulting in consistent product excellence.
Reduced waste and increased productivity with routine quality control checks.
Increased team productivity through introduction of automated quality control systems.
Oversaw production processes to determine quality control standards.
Oversaw quality control measures, maintaining high standards for all project outputs.
Education
Associate's degree - Management
University of Puerto Rico
Skills
Patience and empathy
Work ethic and integrity
Customer assistance
Team collaboration
Customer service excellence
Reliability and punctuality
Customer relations
Written and verbal communication
Professionalism and courtesy
Conflict resolution
Issue resolution
Complex Problem-solving
Staff training
Attention to detail
Decision making aptitude
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier/Customer Service
Angels of Mercy second chance boutique
12.2024 - Current
Delivery Driver
Skipcart
10.2021 - 11.2023
Quality Control
McClancy Seasoning
01.2016 - 01.2021
Associate's degree - Management
University of Puerto Rico
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