Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Maria Torres Rodriguez

Sanford

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Cashier/Customer Service

Angels of Mercy second chance boutique
12.2024 - Current
  • We offer serice to the community, received donations.
  • Bring food to homeless, Pray for people
  • Customer service, put merchandise on floor, price merchandise
  • ATM system
  • Answer phone
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Delivery Driver

Skipcart
10.2021 - 11.2023

Customer service. Delivery items. Gps. Team work.

  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.

Quality Control

McClancy Seasoning
01.2016 - 01.2021
  • Determined quality control standards.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Enhanced product quality by implementing robust testing procedures and quality control measures.
  • Implemented quality control processes, ensuring adherence to industry standards and regulatory requirements.
  • Implemented quality control measures, resulting in consistently high-quality finished products.
  • Reduced transaction errors by implementing rigorous quality control measures.
  • Implemented quality control measures for accurate and reliable experimental results.
  • Identified visual defects during work tasks using quality control techniques.
  • Developed quality control measures, ensuring accuracy and reliability of test results.
  • Implemented quality control measures, resulting in consistent product excellence.
  • Reduced waste and increased productivity with routine quality control checks.
  • Increased team productivity through introduction of automated quality control systems.
  • Oversaw production processes to determine quality control standards.
  • Oversaw quality control measures, maintaining high standards for all project outputs.

Education

Associate's degree - Management

University of Puerto Rico

Skills

  • Patience and empathy
  • Work ethic and integrity
  • Customer assistance
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Issue resolution
  • Complex Problem-solving
  • Staff training
  • Attention to detail
  • Decision making aptitude

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Cashier/Customer Service

Angels of Mercy second chance boutique
12.2024 - Current

Delivery Driver

Skipcart
10.2021 - 11.2023

Quality Control

McClancy Seasoning
01.2016 - 01.2021

Associate's degree - Management

University of Puerto Rico
Maria Torres Rodriguez