MARIA TRAPP

Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality.

Greet visitors professionally, respond to inquiries, and direct them to appropriate personnel.

Schedule appointments between clients and internal staff members.

Manage databases containing customer contact information.

Monitor spreadsheets and update reports to coordinate project materials.

• Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
• Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
• Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
• Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
• Collaborated with team members, sharing best practices for handling challenging situations effectively.
• Handled escalated issues skillfully, de-escalating situations and finding resolutions that satisfied both the customer and the company.
• Handled high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
• Stayed informed on company policies, product updates, and industry trends to provide accurate information to customers.
• Mastered various tools and platforms used for virtual support, enhancing overall productivity and effectiveness in assisting customers.
• Documented all interactions accurately in CRM systems, maintaining transparency within the organization regarding case status updates.
• Resolved technical problems for customers, improving product satisfaction and reducing return rates.

• Greeted customers and provided exceptional customer service
• Provided accurate information about products, prices, and services
• Built relationships with customers to encourage repeat business
• Handled customer complaints in a professional manner
• Suggested ideas for improving store operations and increasing profits
• Reached out to customers after completed sales to suggest additional service or product purchases
• Collaborated with sales team members to stay current on inventory levels
• Recommended improvements in products, service, and billing methods to management to prevent future problems
• Provided top quality control and eliminated downtime to maximize revenue
• Surpassed sales goals through implementation of successful marketing strategies