Maria Trejo
Riverside,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Boutique Manager
Charlotte Tilbury Inc
10.2021 - Current
- Manage staff of 15 Make-up Artists, 2 Assistants and 2 Key holders
- Increased sales volume in less than 2 years by 172%
- Total responsibility for Store Operations
- Visual Merchandising to meet the standards set by the company
- Responsible for store sales and KPI'S and provided feedback regarding work performance on an ongoing basis
- Onboarding and trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached Makeup artists in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed and implemented successful staff incentive programs to motivate employees.
Store Manager
MAC Cosmetics
03.2020 - 10.2021
- Daily Store Operations
- Visual Merchandising to meet the standards set by the company
- Responsible for store sales and KPI'S and provided feedback regarding work performance on an ongoing basis
- Onboarding and trained new employees on proper protocols and customer service standards.
- Managed inventory control processes to restore back stock, and maintain sales floor levels to meet customer needs.
- Trained and guided team members to maintain high productivity and performance metrics
- Managed cash control and store opening and closing procedures
- Implemented programs to increase employee loyalty and reduce turn over.
- Scheduled employees for shifts, taking in to account customer traffic and employee strenths
Multi-Store Manager
NYX Cosmetics
10.2016 - 03.2020
- Set standards for stores in customer service, employee relations, cleanliness, sales events, appearance of merchandise displays, and profitability
- Oversee all store personnel as well as store inventory for accuracy
- Manage new store opening and turnovers, supervise retail store operations, and possess a well-rounded understanding of sales, which includes visual marketing, various retail events, and Pro-Team activities
- Provide assistance to Area Manager in training and development of new Store Managers in the West Coast
- Facilitate in-store education classes and training for staff and Store Managers
- Work side-by-side with training team to coach and develop staff and fellow managers on product knowledge, client experience, product linking and selling techniques, sales initiatives, and overall store expectations and operations
- Promoted from SM to Multi-Store Manager and awarded top 3 store conversion in the company of 38%
- Achieved highest percentage of employee retention 2017-2019, and awarded as MVP West for 2018.
Store Manager
Mac Cosmetics
10.2009 - 02.2016
- Managed staff of 25 Make-up Artists, 1 Assistant Manager, 1 Operations Manager, and 3 Key Holders
- Led and executed industry-level events and Level-A events
- Managed store with $3.7million in sales
- Managed, monitored, coached, and evaluated employees to specific duties to best meet the needs of store
- Increased sales volume by 25% in less than 2 years
- Efficiently led in overseeing sales process and systems
- Instructed staff on handling difficult and complicated issues
- Led monthly store meetings for employees
- Administered team performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and giving recognition
- Managed career progression for employees
- Created, developed, and implemented strategic market initiatives by identifying and pursuing sound business opportunities – aligning with company strategy by leveraging the store's operational strengths
- Completed all store management duties, which included: completion of inventory counts, weekly management reports, and cash management
- Maintained business relationships with key suppliers
- Scheduled personnel to meet the needs of the business while being responsible exceeding revenue goals.
Education
High School Diploma -
Nathaniel Narbonne Senior High School
Harbor City, CA09.1999
Skills
- Leadership
- Adaptable
- Bilingual (Spanish)
- Sales
- Flexible
- Problem Solving
- Empathetic
- Coaching
Timeline
Boutique Manager
Charlotte Tilbury Inc
10.2021 - Current
Store Manager
MAC Cosmetics
03.2020 - 10.2021
Multi-Store Manager
NYX Cosmetics
10.2016 - 03.2020
Store Manager
Mac Cosmetics
10.2009 - 02.2016
High School Diploma -
Nathaniel Narbonne Senior High School
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