Maria Trejo

• I started as a laundry attendant and cleaning rooms and after two years my supervisor asked to be her assistant I did 3 years of an assistant and then the corporate gave me the position of supervisor housekeeping

I was the main cashier on the restaurant customer will come in order first and then have a seat. I used to be a runner to help my co workers to take the food to customers to their tables, I’ll clean tables take out the trash pick up all the dishes customers left on the table. Some times I’ll used to help the cooks or every morning make aguas frescas “ it’s fresh fruit waters “ My shift was nights it was more busy than the mornings.

• Assisted cashiers with resolving customer complaints and inquiries.
• Provided guidance to cashiers on how to accurately ring up customers' purchases.
• Trained new cashiers on proper use of registers and store policies.
• Monitored cashier performance, providing feedback as needed.
• Performed daily opening and closing procedures for the register area.
• Conducted inventory audits to ensure accuracy of product levels in the register area.
• Maintained a clean work environment by sweeping floors and wiping down counters regularly.
• Processed refunds and exchanges according to company policy.
• Identified discrepancies between actual sales figures and expected totals.
• Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
• Assisted with training new cashiers and customer service team members to increase speed of onboarding.
• Verified customer age requirement for alcohol or tobacco purchases.

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Developed a system for tracking inventory and ordering supplies as needed.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Collaborated with management on developing strategic plans for achieving business goals.
• Supervised daily operations including scheduling shifts, assigning duties.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.