Maria Trejo
Licensed Practical Nurse
Bolivar,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Licensed Practical Nurse
Wilder Development Center
03.2012 - Current
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Cared for wounds, provided treatments, and assisted with procedures.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Assisted with admissions, appointments, transfers, and discharges.
Patient Customer Care
Careall Home Care Services
04.2008 - 05.2012
- Handled difficult situations calmly, maintaining professionalism at all times.
- Managed high call volumes with exceptional time management and multitasking skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Mastered various CRM software systems for effective tracking of client communications.
- Provided outstanding support during peak periods, ensuring all customers received prompt attention.
Education
Associate of Science - Licensed Practical Nurse
Tennessee Technological University
Whiteville, TN 05.2001 -
High School Diploma -
Central High School
Bolivar, TN 05.2001 -
Skills
Emergency Response
Medication Administration
Geriatric Care
Vital signs monitoring
Clinical Documentation
Patient relationship building
Vital signs
Customer Service
Active Listening
Call center experience
Documentation
Timeline
Licensed Practical Nurse
Wilder Development Center
03.2012 - Current
Patient Customer Care
Careall Home Care Services
04.2008 - 05.2012
Associate of Science - Licensed Practical Nurse
Tennessee Technological University
05.2001 -
High School Diploma -
Central High School
05.2001 -
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