Maria Trevino
San Antonio
Summary
Detail-oriented and organized Operations Supervisor/office professional with 10+ years experience providing office support, managing schedules, handling data entry, maintaining personnel records and delivering excellent and professional customer service. Skilled in Microsoft Office, communication, and multitasking in fast paced environments. Dependable, efficient and committed to ensuring smooth daily operations while supporting team to achieve goals.
Overview
16
16
years of professional experience
Work History
Operations Supervisor/Office Admin
HotelPro
San Antonio
03.2021 - 11.2025
- Managed a team of up to 40 personnel on a daily basis to ensure that everyone was staying on task.
- Negotiated temporary staffing agreements with up to five hotel clients to cover sudden surge bookings.
- Scheduled and tracked temporary staff shifts during peak season to consistently meet occupancy demands.
- Raised seasonal hire retention by creating a role-specific buddy program and weekly feedback check-ins.
- Coached new housekeeping hires on property standards through hands-on shadowing and written checklists.
- Prepared HR onboarding packets, collected I-9s and tax forms to accelerate new-hire start dates.
- Processed confidential new-hire paperwork and filed completed forms to maintain audit-ready personnel records.
- Processed confidential employee records and updated HR database to maintain audit-ready files.
- Filed and archived personnel records daily, maintaining confidentiality and audit-ready documentation for HR.
- Managed payroll input processing, ensuring timely and accurate payments using Avionte, Timerack, and WorkRecords, while correcting timecard errors weekly to prevent delayed paychecks.
- Compiled incident reports and submitted corrective-action recommendations to property manager for effective follow-up.
- Answered high‑volume phone calls and email inquiries from clients and employees.
- Led daily briefings with frontline staff to review assignments, safety reminders, and last-minute schedule adjustments.
Housekeeping Supervisor/Dispatcher Coordinator
JW Marriott San Antonio Hill Country Resort & Spa
San Antonio
03.2010 - 05.2021
- Managed a team of up to 12 persons daily, ensuring timely completion of assignments and maintaining high cleanliness standards.
- Trained housekeeping staff on cleaning sequences and chemical usage, reducing rework for missed spots.
- Delegated deep-clean responsibilities and coordinated with maintenance to complete room repairs, enhancing room readiness for guests.
- Coordinated with front desk to prioritize VIP room preparations, improving guest readiness for early arrivals.
- Directed daily room-check rounds and documented maintenance requests, minimizing guest complaints and improving overall satisfaction.
- Inspected guest rooms post-cleaning and documented corrective actions to maintain brand cleanliness standards.
- Conducted hands‑on room inspections with new hires, accelerating competency in bedmaking and amenity placement.
- Assigned daily room-cleaning zones using occupancy board and radios, reducing missed inspections and delays.
Skills
- Payroll administration
- HR onboarding
- Staffing coordination
- Incident reporting
- Customer relationship management
- Data management
- Microsoft Office
- Office Equipment Operation
- Time management
- Organizational Skills
- Attention to detail
- Team Collaboration
- Flexibility
- Performance coaching
Timeline
Operations Supervisor/Office Admin
HotelPro
03.2021 - 11.2025
Housekeeping Supervisor/Dispatcher Coordinator
JW Marriott San Antonio Hill Country Resort & Spa
03.2010 - 05.2021