Maria Triplett
Santa Ana,USA
Summary
Operations Manager with over six years of experience in retail operations, OMNI fulfillment, inventory management, and team leadership. Known for keeping processes organized, reducing shrink, and maintaining strong safety and compliance standards. Brings a hands-on approach to merchandising, training, and supporting sales teams across multiple channels. Experienced in working with inventory flow, sales performance, and cross-functional partners to support business goals. Combines strong attention to detail with an understanding of customer behavior and product presentation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Maintenance Operations Coordinator
Village Management Services
Laguna Woods, CA
04.2024 - Current
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Enhanced resident satisfaction by resolving issues promptly and providing exceptional support.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Worked with multiple vendors to retrieve estimates for projects within budget.
- Conducted regular audits of facilities to identify issues and implement corrective actions proactively.
- Served as a point of contact for residents seeking support and information.
- Managed maintenance schedules for optimal equipment performance and minimal downtime.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Operations Manager – OMNI
West Elm
Costa Mesa, CA
11.2022 - 03.2024
- Developed and enforced operational policies to ensure compliance with company standards and regulations.
- Streamlined inventory management processes, reducing stock discrepancies and enhancing accuracy.
- Oversaw daily operations, ensuring compliance with company policies and maintaining high standards of service quality.
- Managed operations staff and kept employees compliant with company policies and procedures.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised annual inventory audits for a retail location, coordinating staff and verifying stock accuracy.
Specialty Sales Team Leader
Target
St. Louis Park, MN
12.2021 - 11.2022
- Assisted in daily and weekly workload planning to support department and store sales goals, including merchandising, pricing execution, promotions, and sales floor transitions.
- Supervised and developed a team of consultants, ensuring strong product knowledge of Apparel & Accessories brands and assortments through ongoing coaching and training.
- Modeled inclusive leadership by valuing diverse perspectives, promoting respectful teamwork, and creating equitable experiences for guests and team members.
- Led a guest-focused service culture by modeling, training, and coaching team members to deliver consistent, high-quality customer experiences.
- Planned and executed daily and weekly workloads to support department and store sales goals, including merchandising sets, planogram updates, promotions, and seasonal transitions.
- Assigned daily tasks based on business priorities, workload planning, and guest traffic patterns to ensure efficient execution.
- Assisted with apparel backroom operations, including organization, layout, and sales floor replenishment to maintain product availability.
Women’s Department Lead
Urban Outfitters
Bloomington, MN
08.2018 - 08.2020
- Oversaw the visual presentation of the women's department, ensuring that product displays, merchandising, and signage adhered to brand standards and seasonal trends.
- Implemented direct communication strategies for merchandising and store styling to align with brand standards.
- Contributed to enhancing sales, key performance indicators, profitability, and loss prevention within the store.
- Delivered training to the team on essential merchandise and product knowledge, disseminating insights on new and pertinent products.
- Cultivated a culture emphasizing robust communication and teamwork to maintain a seamless integration of operational, visual, and training objectives.
- Managed stock organization, replenishment, and inventory control to ensure the sales floor was consistently stocked, organized, and visually appealing.
- Collaborated with other department leads and store management to execute store-wide promotions, sales events, and visual merchandising initiatives.
- Helped maintain a safe, clean, and inviting store environment, ensuring adherence to store policies, safety standards, and operational procedures.
Education
Bachelor of Arts - Fashion Merchandise And Design
Central Michigan University
Mount Pleasant, MI12-2025
High School Diploma - undefined
Saint Paul Conservatory for Performing Artists
01-2018
Skills
- Skilled in Team Leadership & Talent Development
- Expertise in Driving Sales Strategy & Revenue Growth
- Customer Engagement & Brand Loyalty
- Proficient in Inventory Optimization & Operational Management
- Strong Experience and Understanding of Visual Merchandising & Brand Presentation
- Adept at Operational Excellence & Process Improvement
- Safety & Compliance Leadership
- Skilled in Staff Training & Performance Management
- Exceptional ability to Prioritize Time Management & Prioritization
- Proficent with Problem Solving & Decision-Making
- Advanced in Microsoft Excel and Office Suites
- Proficient in Adobe Creative Suite
- Skilled in 3D Modeling & Design (Rhino3D)
Certification
- Social Media and Marketing Certified
- Computer Aided Design Certified
- BluePrint/Room Planner Design Certified
Timeline
Maintenance Operations Coordinator
Village Management Services
04.2024 - Current
Operations Manager – OMNI
West Elm
11.2022 - 03.2024
Specialty Sales Team Leader
Target
12.2021 - 11.2022
Women’s Department Lead
Urban Outfitters
08.2018 - 08.2020
High School Diploma - undefined
Saint Paul Conservatory for Performing Artists
Bachelor of Arts - Fashion Merchandise And Design
Central Michigan University