Maria Troncoso

• Supervise and oversee the meticulous preparation of statements and bills, ensuring precision and adherence to established financial protocols.
• Maintain and meticulously manage client records & Contracts pertaining to invoicing and bill payment, fostering a streamlined and organized approach to financial documentation.
• Conduct thorough reviews of billing staff work to guarantee accuracy, promptly addressing any inconsistencies and implementing corrective measures as required.
• Develop and communicate a prioritized list of clients to be invoiced to team members, facilitating efficient workflow management and timely invoicing processes.
• Compile, draft, and disseminate weekly reports detailing invoicing and billing metrics, providing key insights to stakeholders and facilitating informed decision-making.
• Offer expert guidance to staff on the appropriate and legally compliant parameters for collections practices, promoting ethical and effective debt recovery strategies.
• Deliver exceptional customer support to clients with disputes or inquiries related to invoices

• Spearheaded and orchestrated the successful execution of comprehensive T-Mobile call center technology refresh initiatives by directing and overseeing a multifaceted team of over 20 workers dispersed across 5 project sites.
• Formulated and implemented strategic plans to optimize team performance, productivity, and quality standards adherence by providing expert guidance, tailored training programs, and meticulous performance evaluations for a team of logistics coordinators.
• Fostered seamless collaboration and synergy across diverse departments such as procurement, sales, and customer service to ensure impeccable coordination of logistics activities, thereby surpassing customer expectations and project delivery deadlines.
• Acted as the primary liaison and conduit between project stakeholders, hosting pivotal meetings with site leads to effectively communicate project requirements, objectives, and key deliverables.
• Demonstrated adept management acumen by overseeing and optimizing employee schedules and payroll processes, ensuring operational efficiency and workforce satisfaction.

• Addressed customer inquiries with precision and timeliness, imparting accurate information on products, services, and company policies to ensure customer satisfaction and loyalty.
• Collaborated seamlessly with the customer service team, contributing to the handling of incoming calls and emails, resolving customer issues, and providing essential support to optimize service delivery.
• Maintained meticulous customer records, ensuring their accuracy and completeness, while consistently updating customer information to enhance service personalization and effectiveness.
• Managed and processed a substantial volume of over 300 customer inquiries weekly via phone and email channels, demonstrating exceptional multitasking and communication skills.
• Executed sales order creation and proficiently organized dispatch activities for efficient delivery using SAP and TRSnet software platforms, showcasing adeptness in utilizing technological tools for operational excellence.
• Orchestrated and nurtured relationships with transportation providers, skillfully negotiating contracts and overseeing logistics operations to guarantee punctual and cost-effective delivery of goods for a global manufacturing enterprise.
• Directed end-to-end logistics operations encompassing transportation, warehousing, and distribution functions, showcasing comprehensive oversight and management acumen in optimizing supply chain efficiency.
• Conducted routine audits of warehouse processes and inventory accuracy, implementing strategic corrective measures to enhance operational efficiency, minimize errors, and uphold industry best practices.