Maria Tsang
Daly City,CA
Summary
Over 7 years of professional experience in administrative/clerical office work and about 12 years in Food & Beverage Management. Maintain several factors of job performing duties such as professionalism, teamwork, and providing excellent written, communication, and organization skills. Reliable, productive and responsible; ability to multi-task and willing to learn and handle any job assigned. Efficient knowledge of PC skills and applications such as MS Word, MS Excel, MS Outlook, MS Powerpoint, and Windows XP, Vista and 7.
Results-driven Convention Services Manager proficient in guest relations, team leadership and problem-solving. Successful at elevating guest experience and optimizing property function space. Offers excellent judgment and knowledge of convention services best practices.
Overview
24
24
years of professional experience
Work History
Catering Convention Services Manager
San Mateo Marriott
San Mateo
04.2023 - Current
- Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines
- Create banquets/catering forecasts and booking reports
- Plan menus, event calendars, rooming list cut off dates
- Coordinate with clients, regarding menu selections, meeting details and event time line
- Process banquet orders, diagrams, contracts, resumes, memos and rooming list for clients
- Work hand and hand with reservations, housekeeping, accounting…… Work and collaborate with Food and Beverage and Banquet team for better meeting/event execution
- Work closely with reservations department to make sure rooming lists are process before the cut off date and contracted room nights are met.
Director of Food and Beverage
AC Hotel by Marriot San Francisco Airport/Oyster Point Waterfront
San Francisco
04.2018 - 04.2023
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with OTO Guiding Principles
- Monitor performance to ensure adherence to all service, sanitation and productivity standards to ensure exceptional guest satisfaction
- Oversee and heavy involvement in all banquet functions from food quality to service elements
- Monitor and control food & beverage inventories
- Maintain and control labor costs
- Maintain cleanliness and sanitation levels to Health Department required ratings at all times
- Organize multiple projects; manage and prioritize multiple tasks and meet deadlines
- Monitor food & beverage revenues and expenses to ensure company goals are met on a monthly and yearly basis
- Implement new menu items that will increase customer satisfaction and perception of value as well as policies and procedures for food and beverage
- Develop and manage the annual food & beverage budget
- Implement and monitor ordering and receiving program to ensure proper quantity and prices on all purchases
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management.
Assistant General Manager
Kincaid's (Restaurant Unlimited Inc.)
08.2015 - 04.2018
- Responsible for supporting and supervising the management team across all functions and ensuring they have the knowledge and tools to provide a seamless guest experience each day
- Ability to meet financial goals, Including sales targets as well as budgeting and cost control measures
- Ensure sufficient staffing levels including day-to-day shifts and ongoing staffing plans includes recruiting, screening and interviewing
- Timely completion of all financial obligations and reporting including payroll
- Maintains high quality of standards for food preparations and service
- Ensures a high level of excellence in quality, service, cleanliness, consistency and value
- Ensures adherence to standards for guest experience, company policies and procedures.
Food and Beverage Manager
Hilton San Francisco Airport Bayfront (formerly Sheraton Gateway Hotel, SFO)
Burlingame
01.2013 - 08.2015
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
- Conduct monthly liquor inventory and control liquor cost and purchases.
Banquet Manager
Hilton San Francisco Airport Bayfront (formerly Sheraton Gateway Hotel SFO)
Burlingame
02.2008 - 01.2013
- Participate in the process of recruiting, interviewing, hiring, training, and furthering the abilities of all staff in the department
- Monitor and motivate all banquet staff members ensuring them every available opportunity to achieve job satisfaction and career development
- Participate in the process of banquet staff discipline and re-training
- Always keeping abreast of any exceptional individual performance issues
- Maintain weekly banquet staff schedule
- Effectively communicate within various areas as well as with department head managers
- Liaise with sales and catering managers for quality and accuracy of set-ups within all function rooms, audio-visual equipment, and food & beverage requirements, thus ensuring smooth operation for all catering functions
- Oversee responsibility of the restaurant and bar areas in the absence of outlets manager.
Catering/Convention Services Manager
Sheraton Gateway Hotel SFO
Burlingame
03.2007 - 02.2008
- Sells to variety of market segments
- Effectively worked with front desk, sales, accounting, housekeeping, kitchen, and banquet departments
- Coordinated details with clients on catered events including quantities of needed products, manpower and menu
- Maintained consistent verbal and written communication with clients
- Ensured responsibility of excelling guest relations and satisfaction, as well as answering all guest questions and inquiries
- Followed up on catering and phone orders to determine proper execution of standards and systems
- Ability to coach their team on catering standards and execution of product
- Built relationships with clients throughout the community.
Convention Services Manager
Sheraton Gateway Hotel SFO
Burlingame
03.2005 - 03.2007
- Prepared meeting details for SMERF, corporate, and government markets such as set-up, menus and audio-visual needs
- Contacted clients regarding method of payment and guarantees
- Processed banquet event orders, contracts, memos, group resumes, proposals and rooming list for clients
- Worked closely with sales managers, reservations, accounting, front desk, and banquet department
- Updated all department heads with changes on client's agenda
- Maintained and processed files and other miscellaneous documents.
Group Coordinator/Catering Assistant
Sheraton Gateway Hotel SFO
Burlingame
05.2000 - 03.2005
- Answered telephone calls and inquiries
- Prepared banquet event orders and catering confirmation for catering managers
- Maintained and processed files and other miscellaneous documents
- Prepared daily changes and postings for all departments
- Handled room reservation changes and updates
- Prepared daily changes, postings for all departments, menus, and giveaways for bridal shows.
Education
Undergraduate Micro-Computer Business Application -
San Mateo County Regional Occupational Program (R.O.P.)
Burlingame, CA08.1995
Completed High School Diploma -
Colegio Del Buen Consejo
03.1992
Skills
- Staff Training and Development
- Event Planning
- Networking and Relationship Building
- Conflict Resolution Techniques
- Staff Management
- Client Relations
- Meeting Support
- Staff Leadership
- Event Coordination
- Special Events Planning
- Cost Estimating
- Event Budgeting
- Organizational Skills
- Food Service Knowledge
- Decision-Making
- Professionalism
- Creativity and Adaptability
- Relationship Building
- Excellent Communication
- Data Analysis
- Catering Coordination
- Meeting Planning
- Active Listening
- Clear Communication
- Teamwork and Collaboration
- Bar Management
- Food and Beverage Operations
- Hospitality Management
- Labor Management
- Food Presentation
- Menu Development
- Staff Supervision
- Self-Driven and Motivated
- Time Management
- Punctual and Dependable
- Effective Multitasking
- Attention to Detail
Accomplishments
- Manager of the Quarter
- Leader of the Quarter
Timeline
Catering Convention Services Manager
San Mateo Marriott
04.2023 - Current
Director of Food and Beverage
AC Hotel by Marriot San Francisco Airport/Oyster Point Waterfront
04.2018 - 04.2023
Assistant General Manager
Kincaid's (Restaurant Unlimited Inc.)
08.2015 - 04.2018
Food and Beverage Manager
Hilton San Francisco Airport Bayfront (formerly Sheraton Gateway Hotel, SFO)
01.2013 - 08.2015
Banquet Manager
Hilton San Francisco Airport Bayfront (formerly Sheraton Gateway Hotel SFO)
02.2008 - 01.2013
Catering/Convention Services Manager
Sheraton Gateway Hotel SFO
03.2007 - 02.2008
Convention Services Manager
Sheraton Gateway Hotel SFO
03.2005 - 03.2007
Group Coordinator/Catering Assistant
Sheraton Gateway Hotel SFO
05.2000 - 03.2005
Undergraduate Micro-Computer Business Application -
San Mateo County Regional Occupational Program (R.O.P.)
Completed High School Diploma -
Colegio Del Buen Consejo
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