Summary
Overview
Work History
Education
Skills
Timeline
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Maria Tudela

Yigo,Guam

Summary

Dedicated professional with experience at Catholic Social Services, skilled in crisis management and conflict resolution. Proven ability to enhance client living conditions and streamline processes. Strong collaboration and critical thinking skills, complemented by first aid certification, ensure a safe and supportive environment for diverse populations. Honest and integrity at all times. Open minded, wanting to expand my knowledge in the world of work.

Overview

2026
2026
years of professional experience

Work History

Shelter Worker

Catholic Social Services
10.2020 - 07.2025
  • Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
  • Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
  • Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
  • Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
  • Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
  • Organized donation drives within the local area, successfully securing clothing items, toiletries, and other essentials for shelter residents.
  • Monitoring cameras and hourly perimeter checks.

Caregiver, Home Care

Private Residence
2013 - 2019
  • Assisted client with activities of daily living.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged in minimal exercises.

Residental Assitant

Sanctuary Inc, Gu
2011 - 2013
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Ensured all clients complied with rules and regulations of the organization.

Chief Telephone Operator

Hilton Resort and Spa
1990 - 2008
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained accurate records of calls placed and received.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Responsible for compiling department work schedules and conducting interviews.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Education

High School Diploma -

Asmuyao Community School
Agana Heights Guam

Skills

  • Cross-cultural sensitivity
  • Self-care practices
  • Boundaries maintenance
  • Professionalism and ethics
  • Critical Thinking
  • Collaboration
  • Problem Solving Adaptability
  • First aid and CPR
  • Record keeping
  • Team collaboration

Timeline

Shelter Worker

Catholic Social Services
10.2020 - 07.2025

Caregiver, Home Care

Private Residence
2013 - 2019

Residental Assitant

Sanctuary Inc, Gu
2011 - 2013

Chief Telephone Operator

Hilton Resort and Spa
1990 - 2008

High School Diploma -

Asmuyao Community School

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Maria Tudela