Dynamic Facility Manager with a proven track record at Suhrco Residential, excelling in property management and resident relations. Expert in construction project oversight and conflict resolution, I enhance operational efficiency while fostering strong vendor partnerships. Adept at multitasking and communication, I ensure resident satisfaction and compliance with safety regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Facility Manager
Suhrco Residential / Kirkland Central Condominiums
Kirkland
07.2018 - Current
Managed day-to-day operations of large residential condominium community, ensuring efficient building systems and resident satisfaction.
Coordinated building-wide projects, overseeing construction and renovation for timely completion with minimal disruption.
Served as primary contact between contractors, vendors, and residents, effectively managing conflicts with professionalism.
Acted as liaison during shared infrastructure work, ensuring clear communication and prompt issue resolution.
Responded to all resident, board, and vendor correspondence promptly, maintaining high communication standards.
Represented residents in complaint resolutions, mediating concerns and striving for fair outcomes.
Demonstrated strong problem-solving skills by addressing urgent issues and making decisions to sustain operations.
Maintained compliance with safety, health, and building regulations through detailed reporting and documentation.
Administrative Assistant
Suhrco Residential / Palazzo Condominiums
Bellevue
07.2016 - 07.2018
Delivered comprehensive administrative support to property management team, enhancing daily operations of high-end condominium.
Drafted and organized subcontractor proposals, project punch lists, and internal memorandums for efficient project tracking.
Managed vendor communications and contractor schedules, ensuring timely follow-up on outstanding work orders.
Acted as primary contact for resident and guest complaints, facilitating prompt resolutions through collaboration.
Coordinated resident move-ins/outs and vendor deliveries, minimizing disruptions while maintaining security protocols.
Handled high volume of inquiries via phone and email with professionalism and attention to detail.
Maintained office supply inventory and processed purchase orders to ensure resource availability.
Cultivated relationships with residents, vendors, and colleagues through effective communication and proactive problem-solving.
Education
High School Diploma -
Mountlake Terrace High Scool
Mountlake Terrace, WA
06-2010
Skills
Property and facility management
Resident relations and conflict resolution
Construction project oversight
Vendor coordination
Administrative operations
Complaint handling and resolution
Problem solving
Written and verbal communication
Multi-tasking in fast-paced environments
Time management
Adaptability with diverse personalities
Team collaboration
Proficient in Microsoft Office suite
Accomplishments
Facilities Manager of the Year, Suhrco Residential Properties – 2020
Certification
M-100 The Essentials of Community Association Management
Languages
Romanian
Native/ Bilingual
Timeline
Facility Manager
Suhrco Residential / Kirkland Central Condominiums