Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Maria Tyler

Land O' Lakes,FL

Summary

Dynamic leader with proven expertise in project management and customer service, honed at Allstate Corp and various flooring companies. Skilled in fostering relationships and fluent in Spanish/English, I deliver exceptional results by prioritizing continuous improvement and performance excellence. Experienced insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.

Overview

24
24
years of professional experience

Work History

CAT Inside Adjuster Analyst II

Allstate Corp
Tampa , FL
03.2023 - Current
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Advised clients on how best to proceed after reviewing their individual case details.
  • Negotiated settlements with claimants based on coverage limits and applicable laws.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Coordinated with outside vendors such as engineers, surveyors, appraisers.
  • Investigated properties, classified damages and created estimates outlining repair costs.
  • Provided technical advice to adjusters regarding complex claims issues.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
  • Maintained accurate records of all claim activities within established timelines.
  • Analyzed policy language to determine coverage availability or exclusion of losses.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Investigated and documented property damage claims to determine the extent of insurance company's liability.
  • Researched building codes and local ordinances to ensure compliance during repairs.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Corresponded with policyholders via phone or email concerning their claims.
  • Monitored progress of repairs and restorations being done by third party contractors.
  • Provided training sessions for new staff members on proper procedures for adjusting claims through Allstate Sit-along Teams training meetings.
  • Ensured compliance with state regulations regarding licensing requirements.
  • Reviewed bills from contractors for accuracy before authorizing payment.
  • Regularly attended continuing education classes to stay up-to-date on industry trends.
  • Developed relationships with key personnel in order to facilitate resolution of claims.
  • Input claim information and payments into company database.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.

General Manager

New Wave Flooring Co
Midlothian, VA
11.2020 - 03.2023
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on duties, policies and procedures.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Created schedules and monitored payroll to remain within budget.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Designed sales and service strategies to improve revenue and retention.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Supervised employees through planning, assignments, and direction.

Operations Manager

Sunrise Carpet & Vinyl
Richmond, VA
05.2005 - 03.2020
  • Assessed upcoming projects to forecast projected resource requirements.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Worked collaboratively to enhance processes and implement software and new policy, resulting in 23% increase in profitability.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conferred with subordinate
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Managed day-to-day operations, including supervision and assignment delegation for 38-member team.
  • Evaluated financial statements and AR reports to monitor Labor vs Profit performance to devise solutions for improvement and cost reduction.
  • Monitored and directed all aspects of department operations, production, safety, equipment, performance, quality and records management.
  • Fostered strong relationships with customers and suppliers by project explanation and maintaining strong communication.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.

Operations Manager

Precision Floor
Richmond, VA
02.2001 - 05.2005
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Provided timely and budget-complying project management on multi-faceted issues.
  • Managed day-to-day operations, including supervision and assignment delegation for 15-member team.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.

Education

Bachelor of Arts - Furniture Design And Manufacturing

Virginian Commonwealth University
Richmond Va

Skills

  • Staff training and development
  • Policies and procedures implementation
  • Performance reporting
  • Systems implementation
  • Project management
  • Customer Service
  • Relationship Development
  • Warehouse operations
  • Performance monitoring
  • Team leadership
  • Incidents management
  • Continuous improvements
  • Fluent in Spanish/English

Education and Training

Bachelor

Timeline

CAT Inside Adjuster Analyst II

Allstate Corp
03.2023 - Current

General Manager

New Wave Flooring Co
11.2020 - 03.2023

Operations Manager

Sunrise Carpet & Vinyl
05.2005 - 03.2020

Operations Manager

Precision Floor
02.2001 - 05.2005

Bachelor of Arts - Furniture Design And Manufacturing

Virginian Commonwealth University

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Maria Tyler