Maria Ugale
Honolulu,HI
Summary
Client focused and organized licensed esthetician with proficient understanding of client desired treatments and product use. Dedicated at providing specific and individualized regiments for each client. Skillful at skin knowledge and safety protocols.
Overview
10
10
years of professional experience
Work History
Lead Ambassador/Cocktail Server
Dukes Waikiki
09.2018 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating and reservation information.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Awarded as Ambassador of Aloha
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Lead Licensed Esthetician
Remedy Spa Hawaii
05.2021 - 08.2024
- Led a team of estheticians to provide exceptional skincare treatments and services.
- Developed customized treatment plans based on client skin types and concerns.
- Cultivated a positive and relaxing atmosphere within the treatment room, contributing to overall client retention and satisfaction.
- Trained staff on advanced esthetic techniques and product knowledge to enhance service delivery.
- Implemented new skincare protocols, improving client satisfaction and retention rates.
- Conducted thorough skin assessments and recommended appropriate products for home care routines.
- Maintained high standards of sanitation and safety compliance in all treatment areas.
- Managed inventory control, ensuring optimal stock levels of skincare products and tools.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Collaborated with management to develop seasonal promotions that boosted overall business revenue.
- Mentored junior estheticians, fostering a supportive team environment focused on professional growth.
- Traveled and represented the spa to esthetic conventions and top spas in Beverly Hills, Las Vegas, and New York, receiving treatments to observe techniques, product application, service quality, and overall spa operations for professional growth.
- Efficiently handled back-to-back clients while maintaining high service quality, professionalism, and attention to detail.
- Analyzed skin condition and made appropriate product recommendations.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Conducted thorough consultations to assess client needs, concerns, and goals before recommending appropriate treatments.
- Educated guests on current promotions, events and
services. - Managed unhappy clients by addressing concerns promptly, performing necessary service corrections, and ensuring a positive experience that supported client retention.
- Stay updated on skincare trends, products, and advanced esthetic techniques through ongoing education.
Food Runner
Kimos Restaurant
04.2016 - 07.2018
- Assisted preparation of food plates, overseeing quality and appearance.
- Confirmed proper placement of products and side items while implementing special instructions.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Awarded with "continuous improvement" as a value and ambassador of Aloha
Education
Basic And Advanced Esthetic's School
The Skin Institute Internationale
Honolulu, HI03.2021
High School Diploma -
Lahainaluna High School
Lahaina, HI05.2018
Skills
- Proficient in clients consultation
- Skin Rejuvenation knowledge
- Skin Analysis
- Makeup Application
- Extractions
- Camouflage Makeup
- Ultrasonic
- Microdermabrasion
- LED light therapy
- Body treatments
- Anti Aging treatments
- Hand and Arm Massage
- Facial and body waxing
- Skin ingredients knowledge
- Acne chemical peels with lactic and glycolic acid
- Brow and lash tinting
- Certified in classic/volume lash extensions
- Performed 50-80 minutes skin facial treatments
- Hand and Foot treatments
- Sales ability
- Paraffin masque
- Team management
- Customer education
- Social media management
- Dermaplaning
- Microchanneling
- Emsculpt Neo - noninvasive muscle growth & fat loss treatment
- EmFace- noninvasive face contour treatment
- Emsella- noninvasive pelvic floor treatment
- Bodysculpting- cavitation machine
- Lymphatic drainage body massage
- Lymphatic facial massage
- Radio Frequency treatment
- Oxygen skin treatment
Timeline
Lead Licensed Esthetician
Remedy Spa Hawaii
05.2021 - 08.2024
Lead Ambassador/Cocktail Server
Dukes Waikiki
09.2018 - Current
Food Runner
Kimos Restaurant
04.2016 - 07.2018
Basic And Advanced Esthetic's School
The Skin Institute Internationale
High School Diploma -
Lahainaluna High School
References
Courtney Poma (Instructor/Mentor) - 517-763-1956
Drew Crocker (Dukes General Manager) - 808-922-2268
Justine Ige (Department Manager)- 808-563-0184