MARIA URDANETA
Sarasota,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
New Model Rescreening And Painting
07.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed over 50 customer calls per day.
- Organization / Customer Service/ Products improvement which increased 30% in sales confirmed by the owners of the company.
- Answered constant flow of customer calls with minimal wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Implemented and developed customer service training processes.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Bravo Bonetti Legal LLC
03.2018 - 01.2021
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Managed over 50 customer calls per day.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Stablished relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increase % customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Updated account information to maintain customer records.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
Education
Certification - Customer Service
Customer Service / Appointment Setter Specialist
Sarasota, FL04.2023
Bachelor of Science - Accounting
Universidad Rafael Belloso Chacin
Maracaibo, Venezuela07.2016
Skills
- Managing Multiple Tasks
- Document Control
- Coordination
- Microsoft Word
- Calm and Professional Under Pressure
- Administrative and Office Support
- Call Center Operations
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
New Model Rescreening And Painting
07.2021 - Current
Customer Service Representative
Bravo Bonetti Legal LLC
03.2018 - 01.2021
Certification - Customer Service
Customer Service / Appointment Setter Specialist
Bachelor of Science - Accounting
Universidad Rafael Belloso Chacin
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