Maria Urzua
Houston
Summary
Dynamic Warehouse Department Lead at Book Trolls with a proven track record in team development and operational efficiency. Skilled in training and documentation, I enhanced onboarding processes and consistently met productivity targets. My strong communication abilities foster collaboration, driving high performance and adherence to safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Department Lead
Book Trolls
04.2024 - Current
- Coordinated workflow among departments to optimize productivity and meet deadlines.
- Developed training materials for new staff, enhancing onboarding process and knowledge retention.
- Monitored employee performance, providing constructive feedback to promote professional development.
- Led team in daily operations, ensuring efficiency and adherence to company policies.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
Warehouse Associate
Book Trolls
09.2023 - 04.2024
- Received and processed incoming shipments, ensuring accuracy in inventory records.
- Collaborated with team members to optimize workflow and meet shipping deadlines.
- Maintained cleanliness and organization of the warehouse to promote safety standards.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 55 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Pharmacy Technician
Abexx Pharmacy
03.2021 - 08.2023
- Processed prescription orders accurately and efficiently using pharmacy management software.
- Assisted pharmacists in preparing medications, ensuring compliance with safety regulations.
- Maintained inventory levels, conducting regular audits to reduce discrepancies and waste.
- Educated patients on medication usage and potential side effects to promote adherence.
Sales Associate
SKECHERS Factory Outlet
08.2015 - 11.2018
- Engaged customers to identify needs and recommend appropriate products.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained new associates on sales techniques and customer service standards.
- Processed transactions accurately using point-of-sale systems.
- Developed strong product knowledge to assist customers effectively with inquiries.
- Collaborated with team members to meet sales targets and enhance store performance.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Maintained store presentation standards through regular merchandising efforts.
Education
High School Diploma -
Aldine High School
Houston. TXSkills
- Team development
- Verbal and written communication
- Documentation
- Department collaboration
- Team management
- Team Training
- Retail experience
- Physical Work
- Receive Shipment
- Organizing Shipment
Certification
Forklift Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Department Lead
Book Trolls
04.2024 - Current
Warehouse Associate
Book Trolls
09.2023 - 04.2024
Pharmacy Technician
Abexx Pharmacy
03.2021 - 08.2023
Sales Associate
SKECHERS Factory Outlet
08.2015 - 11.2018
High School Diploma -
Aldine High School
Similar Profiles
Darren ThomasDarren Thomas
Warehouse Operative at Book TrollsWarehouse Operative at Book Trolls
Jack PerniaJack Pernia
Cook at Trolls RestaurantCook at Trolls Restaurant
Christopher GibsonChristopher Gibson
Service Technician at Trolls Hob (Pass Spas)Service Technician at Trolls Hob (Pass Spas)
Mohammed AbdelazizMohammed Abdelaziz
Help Desk at Simsim TradeHelp Desk at Simsim Trade
SYLVEST TEKANGSYLVEST TEKANG
Kitchen/Restaurant Supervisor at WAZOBIA MARKETKitchen/Restaurant Supervisor at WAZOBIA MARKET