Dynamic medical office professional with extensive experience at Ocean Dermatology, excelling in patient care and administrative support. Proven ability in insurance verification and records maintenance, coupled with exceptional organizational skills. Adept at enhancing patient flow and ensuring compliance with HIPAA guidelines, delivering outstanding service in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Program Assistant
Caregivers
TOMS RIVER, NJ
02.2024 - Current
Provided administrative support to program staff, including scheduling rides and managing calendars
Medical office assistant /Medical Receptionist
Ocean Dermatology
Township of Jackson, NJ
07.2019 - 01.2024
Interviewed patients to collect medical information and insurance details
Informed patients of financial responsibilities prior to rendering services
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants
Answered multi-line phone system and Directed callers to requested personnel and departments
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
Took messages from patients and promptly relayed to appropriate staff
Processed patient payments and scanned identification and insurance cards
Observed strict HIPAA guidelines at all times according to company policy
Pleasantly greeted each patient and offered the desk sheet for easy sign-in
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
Set up appointments for physician visits and procedures using calendar software
Delivered high-quality administrative and customer service to sustain patient and work flows
Updated group medical records and technical library to support smooth office operations
Follows protocols established for EMR for scanning/filing documents
Verifies insurance eligibility; Ensures appropriate referrals are obtained
Accurately enters patient demographic information in billing/computer system
Medical Receptionist
Monroe endocrinology and rheumatology
Township of Monroe, NJ
11.2016 - 07.2019
Took messages from patients and promptly relayed to appropriate staff
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants
Answered multi-line phone system and directed callers to requested personnel and departments
Handled all office supply ordering including ink cartridges, toner and paper
Processed patient payments and scanned identification and insurance cards
Interviewed patients to collect medical information and insurance details
Updated group medical records and technical library to support smooth office operations
Prepared and sent financial statements to support bookkeeping functions
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
Informed patients of financial responsibilities prior to rendering services
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
Straightened up the waiting room so that it remained neat and organized
Pleasantly greeted each patient and offered the desk sheet for easy sign-in
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
Delivered high-quality administrative and customer service to sustain patient and work flows
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Observed strict HIPAA guidelines at all times according to company policy
Set up appointments for physician visits and procedures using calendar software
Check in check out
Verification of insurance
Obtain external medical reports as required by medical professionals
Ensures appropriate referrals are obtained (spec laity offices)
ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system
Receptionist Clerk/Patient Transporter/ activity/ dietary aide/memory care
Wedgewood Gardens
Township of Howell, NJ
05.2014 - 10.2018
Sorted incoming mail and directed to correct personnel each day
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
Maintained office safety by screening visitors, updating logs and issuing temporary passes
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders
Greeted customers, answered general questions and directed to appropriate locations
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
Kept reception area clean and organized to offer positive first impression to every visitor
Managed and anticipated clerical needs of company employees, including copying, faxing and file management
Maintained professional tone at all times, including during peak rush hours
Gathered, sorted, distributed and sent mail and packages
Generated shipment invoices, prepared packages and set up courier deliveries for customers
Medical Receptionist /Office Administrative Assistant
ASSOCIATED DERMATOLOGISTS
Red Bank, NJ
01.2001 - 03.2010
Interviewed patients to collect medical information and insurance details
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
Updated group medical records and technical library to support smooth office operations
Delivered high-quality administrative and customer service to sustain patient and work flows
Informed patients of financial responsibilities prior to rendering services
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
Handled all office supply ordering including ink cartridges, toner and paper
Processed patient payments and scanned identification and insurance cards
Took messages from patients and promptly relayed to appropriate staff
Pleasantly greeted each patient and offered the desk sheet for easy sign-in
Answered multi-line phone system and directed callers to requested personnel and departments
Observed strict HIPAA guidelines at all times according to company policy
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date medical billing, code and submit bills
Education
High School Diploma -
Raritan High School
NJ
06.1985
Skills
Front Desk
Referral verification
Front Office
Patient callbacks
Reception
Telephone etiquette
Dermatology
Technologically savvy
Eclinical
Records maintenance
Computer literacy
Good organizational skills
Processing payment initiative
Maintaining quality assurance standards
Experienced and professional when dealing with the public and clients