Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Maria Vaccarella

Toms River,NJ

Summary

Dynamic medical office professional with extensive experience at Ocean Dermatology, excelling in patient care and administrative support. Proven ability in insurance verification and records maintenance, coupled with exceptional organizational skills. Adept at enhancing patient flow and ensuring compliance with HIPAA guidelines, delivering outstanding service in fast-paced environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Program Assistant

Caregivers
TOMS RIVER, NJ
02.2024 - Current
  • Provided administrative support to program staff, including scheduling rides and managing calendars

Medical office assistant /Medical Receptionist

Ocean Dermatology
Township of Jackson, NJ
07.2019 - 01.2024
  • Interviewed patients to collect medical information and insurance details
  • Informed patients of financial responsibilities prior to rendering services
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants
  • Answered multi-line phone system and Directed callers to requested personnel and departments
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
  • Took messages from patients and promptly relayed to appropriate staff
  • Processed patient payments and scanned identification and insurance cards
  • Observed strict HIPAA guidelines at all times according to company policy
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
  • Set up appointments for physician visits and procedures using calendar software
  • Delivered high-quality administrative and customer service to sustain patient and work flows
  • Updated group medical records and technical library to support smooth office operations
  • Follows protocols established for EMR for scanning/filing documents
  • Verifies insurance eligibility; Ensures appropriate referrals are obtained
  • Accurately enters patient demographic information in billing/computer system

Medical Receptionist

Monroe endocrinology and rheumatology
Township of Monroe, NJ
11.2016 - 07.2019
  • Took messages from patients and promptly relayed to appropriate staff
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants
  • Answered multi-line phone system and directed callers to requested personnel and departments
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Processed patient payments and scanned identification and insurance cards
  • Interviewed patients to collect medical information and insurance details
  • Updated group medical records and technical library to support smooth office operations
  • Prepared and sent financial statements to support bookkeeping functions
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
  • Informed patients of financial responsibilities prior to rendering services
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
  • Straightened up the waiting room so that it remained neat and organized
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
  • Delivered high-quality administrative and customer service to sustain patient and work flows
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Observed strict HIPAA guidelines at all times according to company policy
  • Set up appointments for physician visits and procedures using calendar software
  • Check in check out
  • Verification of insurance
  • Obtain external medical reports as required by medical professionals
  • Ensures appropriate referrals are obtained (spec laity offices)
  • ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system

Receptionist Clerk/Patient Transporter/ activity/ dietary aide/memory care

Wedgewood Gardens
Township of Howell, NJ
05.2014 - 10.2018
  • Sorted incoming mail and directed to correct personnel each day
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders
  • Greeted customers, answered general questions and directed to appropriate locations
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
  • Kept reception area clean and organized to offer positive first impression to every visitor
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Maintained professional tone at all times, including during peak rush hours
  • Gathered, sorted, distributed and sent mail and packages
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers

Medical Receptionist /Office Administrative Assistant

ASSOCIATED DERMATOLOGISTS
Red Bank, NJ
01.2001 - 03.2010
  • Interviewed patients to collect medical information and insurance details
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
  • Updated group medical records and technical library to support smooth office operations
  • Delivered high-quality administrative and customer service to sustain patient and work flows
  • Informed patients of financial responsibilities prior to rendering services
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Processed patient payments and scanned identification and insurance cards
  • Took messages from patients and promptly relayed to appropriate staff
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in
  • Answered multi-line phone system and directed callers to requested personnel and departments
  • Observed strict HIPAA guidelines at all times according to company policy
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date medical billing, code and submit bills

Education

High School Diploma -

Raritan High School
NJ
06.1985

Skills

  • Front Desk
  • Referral verification
  • Front Office
  • Patient callbacks
  • Reception
  • Telephone etiquette
  • Dermatology
  • Technologically savvy
  • Eclinical
  • Records maintenance
  • Computer literacy
  • Good organizational skills
  • Processing payment initiative
  • Maintaining quality assurance standards
  • Experienced and professional when dealing with the public and clients
  • HIPAA guidelines
  • Epic
  • Medical Billing
  • Microsoft Excel
  • Medical Office Experience
  • Microsoft Word
  • Medical Receptionist
  • Customer service
  • Sales
  • Hospitality
  • Medical Scheduling
  • EMR Systems
  • Insurance Verification
  • Typing
  • Medical Records
  • QuickBooks
  • Patient Care
  • Clerical Experience
  • Experience Administering Injections
  • Medical terminology
  • Experience with children
  • Organizational skills

Certification

  • Clerical work
  • BLS Certification

Assessments

  • Verbal communication, Proficient, 05/01/23
  • Medical receptionist skills, Proficient, 04/01/22
  • Customer focus & orientation, Proficient, 05/01/21
  • Medical terminology, Proficient, 02/01/23
  • Early childhood development, Proficient, 07/01/22
  • Building relationships for childcare providers, Proficient, 01/01/22
  • Administrative assistant/receptionist, Proficient, 08/01/21
  • Work style: Reliability, Proficient, 07/01/22
  • Cleaner fit, Proficient, 07/01/22

Timeline

Program Assistant

Caregivers
02.2024 - Current

Medical office assistant /Medical Receptionist

Ocean Dermatology
07.2019 - 01.2024

Medical Receptionist

Monroe endocrinology and rheumatology
11.2016 - 07.2019

Receptionist Clerk/Patient Transporter/ activity/ dietary aide/memory care

Wedgewood Gardens
05.2014 - 10.2018

Medical Receptionist /Office Administrative Assistant

ASSOCIATED DERMATOLOGISTS
01.2001 - 03.2010

High School Diploma -

Raritan High School
Maria Vaccarella