Maria Vaccaro
Grand Island,New York
Summary
Accomplished Quality Improvement Director, enhancing regulatory compliance and spearheading innovative data collection technologies. Focus in strategic planning and team leadership, I significantly improved investigation timelines and agency-wide quality initiatives. Skilled in operational oversight and fostering strong relationships, I drive continuous improvement and effective policy implementation.
Overview
19
19
years of professional experience
Work History
Director-Quality Improvement
People Inc.
10.2016 - Current
- Coordination of Incidents and Investigations for the agency.
- Enhanced team performance to meet regulatory standards for investigation deadlines.
- Co-chair of Agencies Human Rights Committee
- Spearheaded data collection strategies and use of new technology to collect and report out incident data
- Participated in systemic initiatives for improvement throughout the agency.
Quality Improvement Director
Southeast Works
01.2014 - 10.2016
- Coordination of incidents and investigations for the agency.
- Corporate Compliance Officer responsible for all compliance training, policy and procedure and follow up to corporate compliance concerns
- Chair Human Rights Committee.
- Chair Incident Review Committee
- Oversight of all internal auditing of programs, including medicaid billing, preparation of state auditing for quality and financial management.
- Management of certification auditing and responsible for the development of all Plans of Corrective Action for the Agency.
- Supervision of Behavior Intervention Specialists, Internal Auditors and Investigators
- Development of Policy and Procedure and responsible for ensuring communication of changes in policy and procedure
- Training of New Staff in Rights and Responsibilities, Incident Management, Corporate Compliance and SCIP-R
Investigator
Southeast Works
01.2009 - 01.2014
- Responsible for the completion of all incident investigations for the agency.
- Responsible for the management of all required databases for incident management.
- Coordinated information for the Incident Review Committee, responsible for ensuring accurate minutes and follow-up with responsible programs.
- Completed internal quality audits, financial audits and billing audits at agency programs.
Residential Manager
Southeast Works
01.2006 - 01.2009
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules, ensuring adequate coverage for all shifts.
- Provided leadership during emergency situations, coordinating staff response efforts to ensure resident safety.
- Ensured appropriate documentation for Medicaid billing, Medical follow-up and Fire Safety.
- Communicated with people receiving services, external agencies, families and advocates to ensure satisfaction of services and coordination of goals.
Direct Support Professional
Southeast Works
12.2005 - 01.2006
- Maintained clean, safe, and well-organized environment.
- Documented progress notes and medical care
- Assisted with daily living needs and community participation
- Assisted with crisis intervention to de-escalate challenging behavior
- Advocated for persons served at medical appointments and with management teams
Education
Bachelor of Arts - English
Loyola University of Chicago
Chicago, IL05-2002
Skills
- Strategic planning
- Project management
- Team leadership
- Program development
- Operational oversight
- Risk management
- Process improvement
- Policy implementation
- Data-driven decision making
- Relationship building
Timeline
Director-Quality Improvement
People Inc.
10.2016 - Current
Quality Improvement Director
Southeast Works
01.2014 - 10.2016
Investigator
Southeast Works
01.2009 - 01.2014
Residential Manager
Southeast Works
01.2006 - 01.2009
Direct Support Professional
Southeast Works
12.2005 - 01.2006
Bachelor of Arts - English
Loyola University of Chicago
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