Maria Valencia
Sacramento,CA
Summary
Main language is Spanish but understand English and speak clrealy. Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and ofering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction.
Overview
3
3
years of professional experience
Work History
QC
Calavo
Sacramento
11.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Inspected and tested products to ensure compliance with quality standards.
- Conducted periodic audits of product quality to identify any potential issues or areas for improvement.
- Analyzed test results to determine whether products met specifications and tolerances.
BAKERY WORKER
Posh Bakery
Sacramento, CA
05.2022 - Current
- Cleaned and organized bakery display cases, shelves, and equipment
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Added ingredient tags and price tags to pre-baked foods to guide purchase decisions
- Maintained records related to sales
- Ensured all products were labeled properly according to company standards
- Inspected equipment regularly to detect malfunctions and make necessary repairs or adjustments when needed
- Operated ovens to bake breads, cakes, pastries, and other items according to recipes and company standards
- Checked expiration dates on products regularly to ensure freshness of items sold.
BAKERY CLERK
La Superior Mercados
Sacramento, CA
12.2021 - 05.2022
- Gave information on different types of prices in the cake department
- Received phone orders and prepared them
- Estimated quantity and cost of merchandise required to complete customers' projects
- Answered questions about food ingredients, cake designs, and special orders to help customers with preferences
- Trained new staff members on proper procedures related to baking techniques, customer service skills, and store policies
- Assisted other team members with tasks as needed for efficient store operations.
Education
HIGH SCHOOL DIPLOMA -
E.R.E.M.S.O, Mexico
Skills
- Customer-oriente
- Providing exceptional customer service
- Identifying customer needs
- Offering appropriate solutions
- Meeting sales goals
- Guest Satisfaction
- Sales Expertise
- Menu Memorization
- Critical Thinking
- Food Preparation and Safety
- Customer Service
- Telephone Etiquette
- Cake Decorating
- Menu Item Expertise
- Food Handling Safety
- Bilingual
- Problem Resolution
- Fast Learner
- Decision making
- Computer Skills
- Microsoft Word
- Training & Development
- Attention to Detail
- Friendly, Positive Attitude
- Digital Archiving
- Quality Assurance
- Office Administration
- Writing reports
Birthdate
12/09/1999
Personal Information
Title: BAKERY WORKER
Languages
- Spanish
- English
Volunteer Experience
YOUTH ORGANIZER, Templo De San Agustin, Mexico, JALISCO, 09/2012, 11/2015, Created and managed budgets for multiple youth programs, ensuring funds were allocated efficiently., Provided guidance and counseling services to young people regarding personal development issues such as career planning, decision-making skills, problem solving techniques., Organized community events to raise awareness about the importance of youth involvement in local government.
References
- Pilar Urdiano, Baker Supervisor Supervisor, 14083322663, pilarurdiano@gmail.com
- Enrique Sanchez, Bakery Manager Manager, (669) 302-7693, enriquesanchez@gmail.com
Timeline
QC
Calavo
11.2023 - Current
BAKERY WORKER
Posh Bakery
05.2022 - Current
BAKERY CLERK
La Superior Mercados
12.2021 - 05.2022
HIGH SCHOOL DIPLOMA -
E.R.E.M.S.O, Mexico