Maria Valencia
Troy ,MI
Summary
Proven to enhance customer experiences and boosting sales through expert upselling. Demonstrates exceptional customer service and strong work ethic, contributing to team success and exceeding performance goals. Skilled in cash handling and fostering guest engagement, consistently achieving high customer satisfaction ratings.
Overview
3
3
years of professional experience
Work History
Server
Benihana
11.2023 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server
Osaka Japanese Steakhouse
02.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with coworkers during busy shifts for efficient workflow and excellent guest experiences.
Team Member
Target
11.2021 - 02.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Increased sales through effective product placements and persuasive communication skills.
- Reduced wait times for customers by implementing more efficient checkout process.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Education
Associates - Nursing
Macomb Community College
Clinton Township, MIHigh School Diploma -
Fitzgerald High School
Warren, MI05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Sales techniques
Languages
English
Native or Bilingual
Tagalog/Filipino
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Benihana
11.2023 - Current
Server
Osaka Japanese Steakhouse
02.2022 - 12.2024
Team Member
Target
11.2021 - 02.2022
Associates - Nursing
Macomb Community College
High School Diploma -
Fitzgerald High School
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