Professional Summary
Overview
Work History
Education
Skills
Languages
Interests
Personal Information
Timeline

MARIA VALENTINA NADLER

VINEVIDA
Miami,FL
1
Language
6
years of professional experience

Results-driven Administrative Director with extensive experience in team leadership and process optimization within e-commerce and hospitality sectors. Expertise in enhancing operational efficiency through improved communication and streamlined workflows, fostering collaboration across functions.

Work History

Administrative Director

2 Years 9 Months
VINEVIDA | 01.2024 - Current
  • Lead administrative and customer service functions, helping teams prioritize work, resolve complex issues, and maintain consistent operating standards.
  • Guided customer-service decisions on escalations, exceptions, returns, replacements, and shipping concerns, enhancing customer satisfaction while adhering to company policy.
  • Create and improve SOPs, internal guidance, and workflows that give team members clearer processes and more consistent execution.
  • Coordinated across customer service, sales, warehouse, production, laboratory, creative, and leadership teams to resolve complex issues efficiently.
  • Coordinate across customer service, sales, warehouse, production, laboratory, creative, and leadership teams when issues require multiple departments.
  • Led operational improvements in customer-support systems, communications platforms, shipping workflows, and warehouse processes, streamlining operations.
  • Partner with vendors and internal stakeholders on system changes, translating business needs into practical operating procedures.
  • PROMOTED Executive Assistant → Administrative Director after assuming broader leadership and operational responsibilities.

Executive Assistant

5 Months
VINEVIDA | 08.2023 - 01.2024
  • Coordinated administrative support for executive leadership, ensuring effective communication, timely follow-ups, and alignment on cross-department priorities.
  • Transitioned from traditional executive support to include customer service, vendor communication, operational problem-solving, and coordination of internal processes.
  • Gained comprehensive understanding of company operations, becoming a trusted resource across functions and paving the way for promotion into administrative leadership.

Restaurant Manager/Administrative Assistant

6 Months
Café Bastille | 02.2023 - 08.2023
  • Managed daily restaurant operations, ensuring smooth service flow and consistent guest satisfaction.
  • Led daily restaurant operations, managing 12 employees and coordinating staff during service to ensure smooth operations.
  • Supervised front-of-house and back-of-house teams, coordinating coverage and resolving service issues.
  • Trained staff on menu knowledge, POS procedures, and service standards to improve consistency.
  • Oversaw employee onboarding and administrative tasks, ensuring accurate sales tracking and timely cash deposits.

Maitre D'

8 Months
Café Bastille | 06.2022 - 02.2023
  • Welcomed guests, managed reservations, and resolved table assignment issues with professionalism.
  • Managed reservations, walk-ins, and seating assignments to maintain smooth guest flow.
  • Supervised host team, coordinated seating flow, and maintained smooth front-of-house operations.
  • Monitored dining room pacing, adjusted wait times, and balanced service efficiency.
  • Collaborated with kitchen and service staff to support seamless guest experiences.
  • Trained new hosts on greeting standards, reservation protocols, and floor coverage.
  • Coordinated front-of-house communication with servers and managers to reduce wait-time confusion.

Assistant Manager

1 Year 2 Months
Garcia's Seafood Grille & Fishmarket | 03.2021 - 05.2022
  • Directed daily operations, ensuring consistent service standards and efficient workflow execution.
  • Supervised staff performance, providing coaching, feedback, and support for role development.
  • Coordinated scheduling, labor coverage, and task assignments to meet operational needs.
  • Resolved customer concerns promptly, maintaining satisfaction and service quality.
  • Monitored inventory levels, ordering requirements, and stock organization for accuracy.
  • Delivered attentive table service for seafood entrées, beverages, and daily specials in fast-paced dining room

Owner's Assistant

10 Months
Relish 670 | 05.2020 - 03.2021
  • Directed daily operations, ensuring consistent service standards and efficient workflow execution.
  • Directed daily front- and back-of-house operations, ensuring consistent service standards and smooth guest flow.
  • Supervised staff scheduling, task delegation, and shift coverage to maintain efficient restaurant operations.
  • Supervised staff performance, providing coaching, feedback, and support for role development.
  • Trained team members on POS procedures, menu knowledge, and service expectations to support performance.
  • Monitored inventory levels and coordinated ordering to reduce shortages and support cost control.
  • Resolved guest concerns promptly, protecting service quality and reinforcing customer satisfaction.

Education

Associate in Arts (A.A.) - Business Administration

Miami Dade College | Miami, FL
  • Coursework toward an Associate in Arts (A.A.) in Business Administration
  • Bachelor's degree studies in progress

Skills

Standard operating procedures
Process Improvement
Vendor Relations
Operational troubleshooting
Cross-team collaboration
Organizational effectiveness
Strategic planning
People Leadership
Task Delegation
Consistency in Execution
Critical thinking
Effective communication
Detail orientation

Languages

English & Spanish

Interests

Cooking
Bread Making
Road Trips
Enjoy creating and following travel blogs and vlogs.
Graphic Design

Personal Information

Title: ADMINISTRATIVE LEADERSHIP | CUSTOMER EXPERIENCE | OPERATIONS

Timeline

Administrative Director

VINEVIDA
01.2024 - CurrentRead More

Executive Assistant

VINEVIDA
08.2023 - 01.2024Read More

Restaurant Manager/Administrative Assistant

Café Bastille
02.2023 - 08.2023Read More

Maitre D'

Café Bastille
06.2022 - 02.2023Read More

Assistant Manager

Garcia's Seafood Grille & Fishmarket
03.2021 - 05.2022Read More

Owner's Assistant

Relish 670
05.2020 - 03.2021Read More

Miami Dade College

Associate in Arts (A.A.) from Business Administration
Read More
MARIA VALENTINA NADLER