Results-driven Administrative Director with extensive experience in team leadership and process optimization within e-commerce and hospitality sectors. Expertise in enhancing operational efficiency through improved communication and streamlined workflows, fostering collaboration across functions.
Work History
Administrative Director
2 Years 9 Months
VINEVIDA | 01.2024 - Current
Lead administrative and customer service functions, helping teams prioritize work, resolve complex issues, and maintain consistent operating standards.
Guided customer-service decisions on escalations, exceptions, returns, replacements, and shipping concerns, enhancing customer satisfaction while adhering to company policy.
Create and improve SOPs, internal guidance, and workflows that give team members clearer processes and more consistent execution.
Coordinated across customer service, sales, warehouse, production, laboratory, creative, and leadership teams to resolve complex issues efficiently.
Coordinate across customer service, sales, warehouse, production, laboratory, creative, and leadership teams when issues require multiple departments.
Led operational improvements in customer-support systems, communications platforms, shipping workflows, and warehouse processes, streamlining operations.
Partner with vendors and internal stakeholders on system changes, translating business needs into practical operating procedures.
PROMOTED Executive Assistant → Administrative Director after assuming broader leadership and operational responsibilities.
Executive Assistant
5 Months
VINEVIDA | 08.2023 - 01.2024
Coordinated administrative support for executive leadership, ensuring effective communication, timely follow-ups, and alignment on cross-department priorities.
Transitioned from traditional executive support to include customer service, vendor communication, operational problem-solving, and coordination of internal processes.
Gained comprehensive understanding of company operations, becoming a trusted resource across functions and paving the way for promotion into administrative leadership.
Restaurant Manager/Administrative Assistant
6 Months
Café Bastille | 02.2023 - 08.2023
Managed daily restaurant operations, ensuring smooth service flow and consistent guest satisfaction.
Led daily restaurant operations, managing 12 employees and coordinating staff during service to ensure smooth operations.
Supervised front-of-house and back-of-house teams, coordinating coverage and resolving service issues.
Trained staff on menu knowledge, POS procedures, and service standards to improve consistency.
Oversaw employee onboarding and administrative tasks, ensuring accurate sales tracking and timely cash deposits.
Maitre D'
8 Months
Café Bastille | 06.2022 - 02.2023
Welcomed guests, managed reservations, and resolved table assignment issues with professionalism.
Managed reservations, walk-ins, and seating assignments to maintain smooth guest flow.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC