Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Valladares

Richmond,CA

Summary

Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
Languages
3
3
years of professional experience

Work History

Customer Service Representative/Cashier

Pacific River Supply
Rodeo, CA
10.2023 - Current
  • Resolved customer inquiries promptly, ensuring high satisfaction levels and fostering positive relationships.
  • Processed orders efficiently, maintaining accuracy in information entry and product availability.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded proactively and positively to rapid change.

Cashier/Floor Associate

Marshalls
Emeryville, CA
11.2024 - 05.2025
  • Maintained accurate an accurate cash drawer, ensuring balanced end-of-shift reports.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

No Degree - Business

Berkeley City College
Berkeley, CA

Skills

  • Customer service
  • Order processing
  • Payment processing
  • Telecommunications experience
  • Transaction handling
  • Appointment scheduling
  • Paperwork processing
  • Problem resolution
  • Meeting coordination
  • Order fulfillment

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Cashier/Floor Associate

Marshalls
11.2024 - 05.2025

Customer Service Representative/Cashier

Pacific River Supply
10.2023 - Current

No Degree - Business

Berkeley City College

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