Maria Vandemark
Kingston,NY
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 14 years of relevant work experience to your team.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Covenant Health Systems
08.2019 - 02.2024
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Reduced no-show rates through consistent appointment reminder calls.
Mental Health Technician
Daybreak Community Services
01.2022 - 01.2023
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Patient Care Coordinator
Atrium Healthcare
10.2018 - 07.2019
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Patient Care Coordinator
Grace Clinic
11.2010 - 11.2016
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Education
Associate of Applied Science - Medical Office Specialist
American Commercial College
Lubbock, TX01.2010
Skills
- Reception Management
- Medical Billing
- Appointment Scheduling
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Registration and Admissions
Timeline
Mental Health Technician
Daybreak Community Services
01.2022 - 01.2023
Patient Service Representative
Covenant Health Systems
08.2019 - 02.2024
Patient Care Coordinator
Atrium Healthcare
10.2018 - 07.2019
Patient Care Coordinator
Grace Clinic
11.2010 - 11.2016
Associate of Applied Science - Medical Office Specialist
American Commercial College