Maria Vasquez
Temple,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Reliable Patient care advocate enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Reliabale enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
20
20
years of professional experience
Work History
Call Center Specialist
Anthony Chiropratic Center
Temple, TX
01.2023 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong relationships with customers by providing personalized attention and services in a timely manner.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered incoming calls promptly and professionally.
- Operated telephone systems to respond to incoming calls and transferred calls accordingly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Updated [Type] system with order specifics and customer details, preferences and billing information.
- Provided feedback on the efficiency of the customer service process.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Patient Advocate, Direct Care
Elevate Scott And White
06.2022 - 01.2023
- Maintained patient records and updated electronic health systems to safeguard data.
- Developed patient-centered care plans to meet individual needs.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated patients and families on healthcare options and financial support resources.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Entered details into computer systems and managed database of information.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Researched and applied relevant healthcare laws and regulations to support compliance.
Radiology Support Services
Baylor Scott & White Health
05.2004 - 05.2020
- Developed and maintained relationships with community organizations and agencies.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Collaborated with various stakeholders to promote social services.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Developed and maintained accurate records of programs and services.
- Developed and implemented strategies to enhance quality of social services.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Administered and tracked client service payments.
- Facilitated communication between clients and other service providers.
- Coordinated with local government to provide resources to clients.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Education
High School Diploma -
Belton High School
Belton, TX12.1998
Skills
- Computerized Maintenance Management Systems
- Direct Supervision
- Patient Rights
- Legal Compliance
- Client Direct Care
- Daily Charting
- Patient Information Management
- Direct Care Staff Oversight
- Patient Issue Resolution
- Data Input
- 10-Key
- Information Verification
- Microsoft Office Proficiency
- Word Processing
Languages
Spanish
Full Professional
Timeline
Call Center Specialist
Anthony Chiropratic Center
01.2023 - Current
Patient Advocate, Direct Care
Elevate Scott And White
06.2022 - 01.2023
Radiology Support Services
Baylor Scott & White Health
05.2004 - 05.2020
High School Diploma -
Belton High School
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