Maria Vasquez
Riverside,CA
Summary
Highly motivated employee seeking new challenges to enhance professional growth. Known for strong work ethic, adaptability, and exceptional interpersonal skills. Excels in independent and team-oriented environments. Adept at quickly mastering new skills to contribute to organization success.
Overview
11
11
years of professional experience
Work History
Dispatcher
Active Plumbing and Rooter
09.2024 - Current
- Manage situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborate with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintain accurate records of all dispatched calls, improving data tracking for future analysis.
- Provide exceptional customer service to callers, remaining empathetic and patient during calls.
- Promote teamwork among colleagues by proactively assisting others when needed.
- Maintain updated and detailed records in a physical and electronic database.
- Consistently meet performance metrics for call handling, contributing to the overall success of the department.
- Reduce errors in dispatch logs by implementing a thorough double-check system for all entries.
- Handle payment transactions connected to various work orders.
- Analyze customer feedback and provide solutions to improve customer service.
- Answer phone calls and respond to customer emails.
- Coordinated jobs based on technician availability and route efficiency.
- Addressed customer complaints effectively to ensure resolution.
- Manage customer accounts and invoicing.
- Receive new orders, prepare documentation, and assign personnel.
- Facilitate communications between customers and field personnel to answer questions or resolve concerns.
- Provide customers with information on services.
- Utilize dispatch software to organize client details, maintain schedules, and manage work orders.
Clerk/Cashier
Stater Bros
03.2016 - 10.2018
- Provided solutions to customer complaints with efficiency and professionalism.
- Handled transactions, refunds, and exchanges with precision and speed.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner, while directing them appropriately.
- Communicated with customers and employees to answer questions, or explain information.
- Addressed customer questions to enhance their shopping experience.
- Ensured compliance with age verification for alcohol and tobacco sales.
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Representative
Boost Mobile Store
09.2013 - 03.2016
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Monitored and replenished stock to ensure appropriate inventory availability.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Improved overall customer purchasing experiences to promote steady revenue.
- Greeted customers to determine their wants or needs.
- Cleaned shelves, counters, and tables to maintain an organized store.
- I answered store and merchandise questions, and led customers to the items they wanted.
- Stocked shelves, supplies, and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Recommended merchandise to customers based on their needs and preferences.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Maintained records related to sales for store management.
Education
High School Diploma -
Lee V Pollard
Corona, CA06-2012
Skills
- Bilingual
- Highly dependable
- Customer service-focused
- Exceptional oral and written communication skills
- Skilled multi-tasker
- Data entry
- Critical thinking
- Client relations
- Creative and adaptable
- Problem resolution
- Payment processing
- Professional telephone demeanor
- Scheduling
- Attention to detail
- Dependable and responsible
- Excellent communication
- Organization and time management
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Active Plumbing and Rooter
09.2024 - Current
Clerk/Cashier
Stater Bros
03.2016 - 10.2018
Sales Representative
Boost Mobile Store
09.2013 - 03.2016
High School Diploma -
Lee V Pollard
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