MARIA VASQUEZ

• Welcomed patients upon arrival, communicated patient arrivals to team and managed patient visit expectations.

• Attempted to maintain continuity of care when scheduling patient appointments. • Managed appointment cancellations, rescheduling, and waitlist requests from patients.

• Assisted patients with filling out necessary forms and paperwork during check-in process.

• Maintained strict confidentiality regarding all aspects of patient information in compliance with HIPAA regulations.

• Verified insurance coverage for each patient prior to scheduling appointments.

• Assisted with obtaining authorizations from insurance companies for specific procedures or tests.

• Tracked and maintained accurate records of hours worked and earnings.
• Developed lasting relationships with clients through repeated projects and good performance.
• Liaised with clients to clarify assignment-related expectations.
• Enhanced client experience by providing latest industry news and trends.
• Worked from home or non-traditional workspace, enabling flexible work schedule and work-life balance.
• Built and maintained excellent working relationships with peers.
• Established long-term relationships with clients by delivering exceptional service consistently.

• Balanced cash drawer at beginning and end of each shift.
• Kept clean, organized and well-stocked checkout areas.
• Informed customers of promotions and special offers to increase sales.
• Bagged, boxed or wrapped products for customers.
• Gave customers full attention and attended to their needs.
• Stocked store shelves and end-caps with merchandise.
• Worked with supervisory team to meet customer needs.
• Promoted loyalty programs and store cards.
• Provided information to customers on products or services.
• Addressed customer questions and complaints with professionalism.
• Engaged customers in pleasant conversation while completing cash register transactions.
• Maintained neat drawer with correct amount of change to meet customer needs.
• Redeemed coupons, loyalty points and benefits for purchased items.
• Counted and secured cash to maintain accurate register totals.

• Provided information to customers on products or services.
• Addressed customer questions and complaints with professionalism.
• Engaged customers in pleasant conversation while completing cash register transactions.
• Bagged, boxed or wrapped products for customers.
• Gave customers full attention and attended to their needs.
• Accepted credit card payments and updated customer accounts with correct balance information.
• Handled customer service inquiries and processed requests for service or maintenance needs.
• Opened new credit card accounts from customers and obtained required information.
• Reviewed and monitored reports related to payments, new applications and re-issuance of cards.
• Maintained strict confidentiality of customer information in accordance with data privacy regulations.
• Provided outstanding customer service during inbound and outbound calls, addressing concerns and inquiries related to credit card products and services.

• Welcomed patients upon arrival, communicated patient arrivals to team and managed patient visit expectations.
• Assisted new patients with comprehension and completion of appropriate paperwork.
• Initiated outbound administrative requests for medical records and specialty appointment booking.
• Received incoming calls and triaged phone requests.
• Distributed patient forms and explained or clarified details of required paperwork or digital documentation.
• Negotiated payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Verified authorization of visits and made efforts to minimize unauthorized visits.
• Attempted to maintain continuity of care when scheduling patient appointments.
• Managed appointment cancellations, rescheduling, and waitlist requests from patients.
• Assisted patients with filling out necessary forms and paperwork during check-in process.
• Maintained strict confidentiality regarding all aspects of patient information in compliance with HIPAA regulations.
• Verified insurance coverage for each patient prior to scheduling appointments.
• Assisted with obtaining authorizations from insurance companies for specific procedures or tests.