Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Vazquez

Okeechobee,FL

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. I'm also a quick learner and great team leader.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Ideal Hospitality
08.2023 - Current
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Front Desk Receptionist

Karma Hotels
07.2020 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.


Housekeeping and Laundry Attendant

Karma Hotels & Luv Kush
05.2018 - 07.2020
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
  • Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
  • Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.

Education

GED -

Okeechobee High School
Okeechobee, FL
05.2020

Skills

  • Office Organization
  • File Management
  • Spreadsheet Tracking
  • Inventory Control
  • Customer Service
  • Guest Relations
  • Call Routing
  • Cash Handling
  • Administrative Support
  • Performance Improvement
  • Team Collaboration
  • Problem-Solving Skills
  • Issue Handling
  • Word Processing
  • Administrative Skills
  • Payment Processing
  • Customer Complaint Resolution

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Front Desk Receptionist

Ideal Hospitality
08.2023 - Current

Front Desk Receptionist

Karma Hotels
07.2020 - Current

Housekeeping and Laundry Attendant

Karma Hotels & Luv Kush
05.2018 - 07.2020

GED -

Okeechobee High School

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Maria Vazquez