Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Maria Vazquez

Brooklyn

Summary

Dynamic Coordinator with extensive experience at Edison Home Health Care, excelling in patient care scheduling and relationship building. Bilingual in English and Spanish, I leverage strong communication and problem-solving skills to enhance patient satisfaction and optimize processes, ensuring efficient service delivery across diverse caseloads.

Overview

4
4
years of professional experience

Work History

Coordinator

Edison Home Health Care
Brooklyn
08.2024 - Current
  • Coordinate patient care schedules for home health services by assigning HHAs, PCAs, to the schedule.
  • Develop and maintain strong relationships with patients and their families.
  • Facilitate communication between different departments in order to resolve issues quickly.
  • Resolve customer complaints in a timely manner.
  • Train new coordinator hires.
  • Complete IRs and upload statements in a timely manner, complete pre-billing, and call maintenance, completing all proper documentation via Salesforce and replying/resolving all emails.
  • Ensuring patient satisfaction with the services. Making sure that the patient and HHA/PCA are a match.

CDPAP Coordinator

EAGLE EYE FV. HOME CARE
Brooklyn
11.2022 - 07.2024
  • Coordinate within the CDPAP department, tend to 300 caseloads, and ensure efficiency across all of them.
  • Full HHA Exchange knowledge, & ensuring familiarity with every case/patient by conducting monthly wellness checks
  • Ensure that there is constant communication with patients, aides, and contractors, and notes are put in for each exchange.
  • Experience with adding authorizations, pre-billing, conflict reports, call dashboard, and visit maintenance for every patient visit.
  • Assist patients with obtaining DOH, MOU, and M11Q forms for their insurance.

Home Health Aide Coordinator

SPECIAL TOUCH HOME CARE
11.2021 - 10.2022
  • Coordinate within the Spanish Department, with caseloads consisting of Spanish & English speaking patients
  • Full HHA Exchange knowledge, & ensuring familiarity with every case/patient
  • Ensure that there is constant communication with patients, aides, and contracts & notes are put in for each exchange
  • Experience with introduction calls, pre-billing & visit maintenance for every patient visit
  • Assist team members in finding aides for cases outside of their own caseload when needed

Education

High School Diploma -

Franklin D. Roosevelt High School
Brooklyn, NY
06.2017

Some College (No Degree) - Psychology Major, Human Resource Management Minor

Brooklyn College
Brooklyn, NY

Skills

  • Bilingual (English/Spanish)
  • Customer service
  • Interpersonal skills
  • Communication
  • Leadership
  • Task prioritization
  • Scheduling efficiency
  • Salesforce documentation
  • Process optimization
  • Effective communication
  • Attention to detail
  • Active listening
  • Problem solving
  • Work Planning and Prioritization
  • Verbal and written communication

References

Available upon request

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Coordinator

Edison Home Health Care
08.2024 - Current

CDPAP Coordinator

EAGLE EYE FV. HOME CARE
11.2022 - 07.2024

Home Health Aide Coordinator

SPECIAL TOUCH HOME CARE
11.2021 - 10.2022

High School Diploma -

Franklin D. Roosevelt High School

Some College (No Degree) - Psychology Major, Human Resource Management Minor

Brooklyn College

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