Maria Vega
Guest Services Professional
Tulsa,OK
Summary
Driven professional with a proven track record at GEORGIA AQUARIUM, excelling in guest relations and complaint handling to boost customer satisfaction. Skilled in computer applications and adaptability, demonstrated through seamless reservation management and fostering positive customer experiences. Achieved significant improvements in service delivery by leveraging attention to detail and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
GEORGIA AQURAIUM
08.2016 - 01.2022
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
Customer Care Representative
Popeyes Chicken
06.2012 - 05.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Investigated and resolved customer inquiries and complaints quickly.
Packer Associate
Chico's FAS
11.2011 - 01.2012
- Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
- Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
Education
No Degree - GED
Georgia Piedmont Technical College
Clarkston, GA 05.2001 -
Skills
Computer Skills
Guest Relations
Information Protection
Reservation Management
Customer Service
Data Entry
Event Planning
Complaint Handling
Attention to Detail
Office Support
Problem-Solving
Self Motivation
Adaptability
Timeline
Guest Service Representative
GEORGIA AQURAIUM
08.2016 - 01.2022
Customer Care Representative
Popeyes Chicken
06.2012 - 05.2016
Packer Associate
Chico's FAS
11.2011 - 01.2012
No Degree - GED
Georgia Piedmont Technical College
05.2001 -