Maria Vega
Peoria,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Housekeeping Aide
Emmanuel campus of the care
Peoria , AZ
05.2025 - Current
- Trained new employees on proper safety protocols when handling hazardous materials.
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
- Changed bed linens and made beds according to hotel standards.
- Complied with safety rules set forth by management during daily operations.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Replenished bathroom amenities such as soap, shampoo and conditioner.
- Removed trash from all guest rooms on a daily basis.
- Assisted guests with any special requests related to housekeeping services.
- Followed specific cleaning instructions provided by supervisors.
- Kept work areas neat and organized at all times while adhering to safety regulations.
- Inspected all guestrooms for safety hazards or maintenance needs.
- Stocked linen closets with fresh supplies of towels, bed sheets and toiletries.
- Checked all assigned areas thoroughly for cleanliness prior to leaving them.
Cashier
Chevron
Peoria , AZ
02.2019 - 05.2025
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customer questions and provided store information.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained new cashiers on proper use of registers and store policies.
- Processed payments promptly for customers to exceed productivity standards.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Checked personal identifications during alcohol and tobacco sales.
Housekeeping Supervisor
Sante Of Surprise
Surprise, AZ
11.2016 - 05.2025
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Responded promptly to maintenance requests from guests or staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Created and implemented daily cleaning schedules for staff members.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Established effective communication between team members in order to foster a positive work environment.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Verified each completed room against standard plans to maintain consistency.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Practiced safe work habits and wore protective safety equipment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Delegated work to staff, setting priorities and goals.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Polished furniture and room accessories to keep all areas bright and fresh.
Housekeeping Supervisor
Aligante
Phoenix, AZ
05.2020 - 11.2021
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Responded promptly to maintenance requests from guests or staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Created and implemented daily cleaning schedules for staff members.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Established effective communication between team members in order to foster a positive work environment.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Verified each completed room against standard plans to maintain consistency.
- Prepared work schedules for associates to promote proper staffing levels.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Practiced safe work habits and wore protective safety equipment.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Communicated with maintenance team on damages to repair.
- Managed team of employees, daily progress reports and overall project planning.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Delegated work to staff, setting priorities and goals.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reported damage or theft of hotel property to management.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
Education
High School Diploma -
Colegio Universitario Tlalnepantla
Tlalnepantla De Baz 06-1984
Skills
- Safety protocols
- Room sanitation
- Cleaning techniques
- Inventory management
- Guest assistance
- Customer service
- Team collaboration
- Employee training
- Attention to detail
- Customer service-focused
- Chemical handling
- Health and safety compliance
Languages
Spanish
Professional
Accomplishments
I, Was employee of mont for 3 times
Timeline
Housekeeping Aide
Emmanuel campus of the care
05.2025 - Current
Housekeeping Supervisor
Aligante
05.2020 - 11.2021
Cashier
Chevron
02.2019 - 05.2025
Housekeeping Supervisor
Sante Of Surprise
11.2016 - 05.2025
High School Diploma -
Colegio Universitario Tlalnepantla
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