MARIA VEGA

As a relief leader I work alongside management to coordinate and lead a team of 25+ employees, ensuring efficient and timely delivery of meals to patients.

Oversee staff attendance, manage break schedules, and organize workflow to maintain productivity and smooth daily operations. Communicate continuously with the call center to confirm and implement patient diet restrictions, safeguarding compliance with healthcare standards and patient safety.

Facilitate the preparation and assembly of nourishment trays in a fast-paced, high-pressure environment where precision and attentiveness are essential to patient recovery. Maintain strong organizational skills, leadership, and collaboration to support both staff and patients.

Consistently foster teamwork, ensure efficiency, and uphold the highest standards of service and care.

Support management in organizing and maintaining the café to ensure a professional, welcoming, and customer-friendly environment. Oversaw the presentation of the café, including décor, cleanliness, and ambiance, to create a positive first impression for guests. Contribute creative input by decorating the café for special events, pop-ups, holidays, and marketing initiatives to enhance customer engagement and brand visibility.

Delivered excellent customer service by greeting guests, assisting with inquiries, answering phone calls, and finalizing purchases, ensuring a seamless and satisfying experience. Build strong relationships with customers and vendors through attentive communication and problem-solving.

Managed monthly inventory across multiple café locations to verify stock levels, coordinate supply orders, and support operational efficiency.

Work closely with team members and management to streamline processes, resolve issues, and contribute to the café's overall success.

Welcome and assist guests with dinner reservations, providing personalized service to ensure a smooth and enjoyable dining experience. Resolved guest inquiries related to menu selections, wine pairings, seating options, services offered, and promotional events, maintaining a high level of professionalism and hospitality.

Multitask by answering phone calls, managing reservation systems, and assigning seating areas to maximize guest flow and accommodate special requests. Coordinate seating arrangements for both small groups and large-scale events, ensuring efficiency and alignment with guest preferences and operational needs.

Monitored dining areas to maintain compliance with health, safety, and sanitation regulations, contributing to a safe and welcoming environment for guests and staff.

Support team efforts by collaborating with servers, management, and event staff to execute service seamlessly during high-volume evenings and special events.

Assisted with event coordination, including private dinners, wine tastings, and concerts, by greeting attendees, directing guests, and ensuring all details meet venue standards.Perform additional front-of-house duties as needed to enhance the guest experience and support overall restaurant operations.