Maria Vela
Houston
Summary
Diligent with proven background in managing front desk operations for medical facilities. Efficiently handled patient check-ins while maintaining accurate records and coordinating appointments. Demonstrated strong multitasking abilities and exceptional communication skills.
Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.
Medical office professional prepared to excel in front desk role. Possesses valuable experience in patient interactions and administrative tasks, ensuring smooth daily operations. Known for teamwork, adaptability, and delivering high-quality service with focus on patient satisfaction.
Overview
10
10
years of professional experience
Work History
Medical Records Administrator, Medical and Health Services Managers
The breast and Imaging center
09.2022 - Current
- My duties are to prepare medical record for patient p/u or mail out using , receive incoming request and orders. Answer phone calls and assist patients with appointments.
- System Used:
- Athena
- Ramsoft
- Aspen
- Asgyn
Eligibility and Benefits Specialist
Texas Endocrinology Group
02.2023 - 06.2025
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Front Desk Associate, Hotel, Motel, and Resort Desk Clerks
Obgyn Associates
12.2020 - 06.2021
- Front desk - Intake patient and verify demographics, verify Insurance copays, set future appointments.
CSR
SPJ TEXAS HOLDINGS LLC
12.2018 - 02.2019
Bilingual CSR
ASSURION
12.2015 - 02.2018
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Developed troubleshooting guides that reduced resolution time for common customer complaints.
Education
GED -
Austin High School
Houston, TXSkills
- 170 skill(s)
- 148 Technology
- 13 Tools
- HIPAA compliance
- Healthcare data analytics
- Medical terminology expertise
- Clinical documentation improvement
- Medical office administration
- Medical billing procedures
- Medical records retrieval
- Clinical documentation
- HIPAA
- Records management
- Records administration
- Patient records handling
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Detail-oriented
- Microsoft Excel
- Medical documentation
- Patient scheduling
- Computer proficiency
- Team building
- Data entry
- Insurance verification
- Task prioritization
- Patient care coordination
- Self motivation
- Interpersonal skills
- EMR systems
- Goal setting
- Medical release of information ROI processes
- Appointment scheduling
- Professionalism
- Insurance billing
- Patient information verification
- Time management abilities
- Records scanning
Language/Proficiency
English / Very Well
Spanish / Very Well
Desired Occupation
Medical Records Specialists
Desired Salary
$18-$20 hourly (Approx. $40,000 annually) or more
Desired Job Location
Harris County
Desired Job Type
- Days : Mon, Tue, Wed, Thu, Fri
- Shifts : Day
- Employment Type : Regular
- Full or Part Time : FT
- Willing to Travel : No
- Willing to Relocate : No
- Willing to Telecommute : Yes
Drivers License
Class C - Standard Drivers License
Security Clearance
None Specified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Eligibility and Benefits Specialist
Texas Endocrinology Group
02.2023 - 06.2025
Medical Records Administrator, Medical and Health Services Managers
The breast and Imaging center
09.2022 - Current
Front Desk Associate, Hotel, Motel, and Resort Desk Clerks
Obgyn Associates
12.2020 - 06.2021
CSR
SPJ TEXAS HOLDINGS LLC
12.2018 - 02.2019
Bilingual CSR
ASSURION
12.2015 - 02.2018
GED -
Austin High School
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