Maria Velazquez
South Bend,IN
Summary
Dynamic and customer-focused professional with extensive experience in the food service industry, including a successful tenure at Outback Steakhouse. Proven ability to deliver exceptional customer service while ensuring food safety and quality. Skilled in daily specials memorization and team support, fostering positive relationships with patrons to enhance their dining experience.
Overview
12
12
years of professional experience
Work History
Server
Diannas Deli & Restaurant
05.2013 - 05.2017
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Assistant Manager
Shoe Carnival
09.2016 - 07.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Deli Clerk
Meijer
03.2015 - 07.2016
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Line Operator
Berry Plastics
04.2017 - 11.2017
- Assembled products according to changing daily work orders and specific customer needs.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Calibrated and adjusted equipment to achieve quality production.
- Checked inventory supply and stock bins to maintain proper stock levels.
- Reduced accidents and injuries by observing safety policies and procedures.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to 30 pounds.
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
Server
Outback Steakhouse
08.2019 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
No Degree -
Bowling Green State University
Bowling Green, OHHigh School Diploma -
Sandusky High School
Sandusky, OH06-2015
Skills
- Daily specials memorization
- Food inspection
- Hostess support
- Team member support
- Table resetting
- Food delivery
- Liquor, wine, and food service
- Exceptional customer service
Languages
Spanish
Native or Bilingual
Timeline
Server
Outback Steakhouse
08.2019 - Current
Line Operator
Berry Plastics
04.2017 - 11.2017
Assistant Manager
Shoe Carnival
09.2016 - 07.2019
Deli Clerk
Meijer
03.2015 - 07.2016
Server
Diannas Deli & Restaurant
05.2013 - 05.2017
No Degree -
Bowling Green State University
High School Diploma -
Sandusky High School
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