Maria Velez

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need. Communicated with drivers and personnel to coordinate timely delivery of goods and materials. Directed dispatching, routing, and tracking of fleet vehicles. Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes. Tracked delivery progress to identify possible delays and provide real-time updates to passengers. Reduced errors in dispatch logs by implementing a thorough double-check system for all entries. Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents. Ensured compliance with local, state, and federal regulations related to emergency communications. Maintained high levels of confidentiality and discretion with sensitive information.

Handled all incoming calls for door-to-door reservations, as well as take incoming calls on fixed route services. Set up pick up and drop off appointments for all clients in conjunction with all applicable federal, state, and district guidelines. Receive and provide callbacks to clients as needed to assist with pick up information such as trip time windows, scheduled arrival times of fixed routes. Provide guidance and information to passengers regarding ADA determination process. Dispatch vehicles and direct drivers to locations in order to respond to specific requests or emergency situations. Communicate with transit supervisors, dispatchers, and drivers. Maintain knowledge of all routes and locations in Norwalk Transit District service area to assure timeliness and accurate information. Provide company-wide schedule information to all riders. Investigate as well as respond to customer service requests and complaints and report to appropriate personnel. Manage routine clerical duties including personnel records, timecards, payroll information, incident reports, ridership data, and other reports in a timely manner.

Kept bus interiors clean and tidy to provide comfortable passenger environments. Completed pre- and post-trip bus inspections for safe passenger transportation. Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management. Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations. Transported passengers safely along prescribed routes according to tight schedules.

Conducted regular patrols of facility to detect and deter security threats. Recorded incident reports with detailed accounts of occurrences. Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary. Performed weekly inspections of other company sites. Took predetermined action and render first aid in emergencies such as accident, fire, and illness.