Maria Venegas
Sacramento,CA
Summary
Offering strong multitasking, problem-solving and communication skills. Interacting and building relationships with customers to create positive experiences to drive loyalty and repeat business. Confident in customer service areas and flexible with changing business needs. Always seeking to learn and grow my work ethics in positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Shift Manager
Kikis Chicken Place
2023.01 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
Cashier and Cook
Kikis Chicken Place
2021.01 - 2023.01
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained work environment clean and sanitized to health codes
- Worked in a fast paced time while maintaining a calm and organized environment
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Waitress
Orchid Thai Restaurant And Bar
2022.02 - 2022.06
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Natomas Pacific Pathways Prep
Sacramento, CA05.2023
Skills
- Bi-Lingual in Spanish
- Punctual and Reliable
- Energetic and Enthusiastic
- Basic Computer Skills
- Fast Learner
- Customer Service
- Custodial maintenance
- Self Motivated
- Teamwork and Leadership
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Shift Manager
Kikis Chicken Place
2023.01 - Current
Waitress
Orchid Thai Restaurant And Bar
2022.02 - 2022.06
Cashier and Cook
Kikis Chicken Place
2021.01 - 2023.01
High School Diploma -
Natomas Pacific Pathways Prep
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