Maria Veney
Halethorpe,MD
Summary
Creative event organizer with success in planning and executing small to large weddings from start to finish while maintaining highest levels of client satisfaction. Adept in creating robust vendor partnerships to mutually build businesses.
Overview
16
16
years of professional experience
Work History
Event Manager
L'Hirondelle Country Club
11.2003 - 05.2018
- Streamlined event planning processes by implementing efficient project management strategies.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Created detailed timelines and budgets for events to meet all deadlines.
- Enhanced attendee experience through careful selection of venues and catering providers.
- Implemented protocols and procedures to effectively manage planning process.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Trained and supervised event staff to complete tasks on time.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Coordinated florists, photographers, and musicians for events.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
FirstPay Payroll Inc
02.2002 - 11.2003
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved accounting, service and delivery concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Business Classes
Northern Senior High
2500 Northern Parkway Baltimore Md06.1979
Skills
- Event Planning
- Creativity and Adaptability
- Entertainment management
- Administrative Recordkeeping
- Project Oversight
- Quality Assurance
- Staff Leadership
- Food Service Oversight
- Guest Relations
- Scheduling
- File Management
- Decision-Making
sewing,crafting,
Good organizatinal skills and very detailed oriented, very fast and determined learner if training is needed.
Timeline
Event Manager
L'Hirondelle Country Club
11.2003 - 05.2018
Customer Service Representative
FirstPay Payroll Inc
02.2002 - 11.2003
No Degree - Business Classes
Northern Senior High
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