Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Maria Veverita

Maria Veverita

Hallandale,FL

Summary

Results-driven Customer Sales Representative with 5+ years of proven experience in multilingual and fast-paced environments. Demonstrated ability to enhance customer satisfaction and drive sales growth through client relationship management, conflict resolution, and sales strategy development.

Overview

5
5
years of professional experience

Work History

Customer Sales Representative

CVS Health
06.2023 - 12.2023
  • Assisted customers by answering inquiries and resolving issues effectively
  • Offered support in choosing the best products based on their needs
  • Ensured compliance with all relevant regulations when selling products or services.

Ticket Sales Representative

Santa Cruz Beach Boardwalk
Santa Cruz, United States
06.2023 - 12.2023
  • Improved use of upselling techniques to increase sales by an average of 20$ per ticket
  • Trained 3 new co-workers in sales and communication techniques as well as in opening and closing duties
  • Advised guests and managed ticket sales, ensuring a seamless customer experience
  • Maintained accurate records of all sales activities including client contact information, purchases, sales, payments.

Customer Complaints Handler

Airbnb
Iasi, Romania
11.2022 - 06.2023
  • Responded to guest and host questions via phone, email, and chat regarding bookings and platform functionality
  • Addressed conflicts during stays, including accommodation problems and cancellations
  • Provided detailed information on Airbnb policies and best practices to ensure a smooth experience
  • Listened to complaints and coordinate with teams to find effective solutions
  • Guided guests through booking, modifying, and canceling reservations, including pricing and payment queries

Debt Collector

D&S Global Solutions
Yassy, Romania
05.2021 - 10.2022
  • Recovered debts and set up payout methods, achieving targets consistently by reconciling on average 50+ account queries a month
  • Researched complex billing issues and provided solutions to resolve disputes
  • Managed outbound and inbound calls, consulting customers on financial matters via 40+ calls and 40+ emails per day
  • Developed strategies for collecting overdue payments while preserving customer relationships.

Marketing Coordinator

CEAI- Community of Economics and International Business
Yassi, Romania
10.2018 - 05.2021
  • Developed and executed comprehensive online and offline advertising campaigns to drive brand awareness and customer engagement in an academic setting, especially for students and professors.
  • Created, curated, and published engaging content tailored to various social media platforms, increasing audience interaction and following.
  • Monitored and analyzed campaign performance to optimize advertising strategies and ensure alignment with NGO objectives.
  • Organized events, such as the 'Colorful Film Festival' editions from 2019 to 2021 in Romania, collaborating with universities and embassies.

Customer Advisor With English

easyJet Airline
Iasi, Romania
06.2020 - 05.2021
  • In a 24/7 and 365-days call center, assisted over 60 customers daily by making airline travel arrangements, answering questions about flight schedules, refunds and resolving complaints
  • Provided advice to customers on the best deals available in terms of cost and quality of services offered.
  • Developed strong relationships with tour operators, hotels, resorts, airlines and other travel industry partners like TripAdvisor, Booking.com and Viator.

PR Intern

BrandWeb
Iasi, Romania
09.2019 - 06.2020
  • Created engaging content for clients and published articles on various platforms like Facebook, Instagram or the company's website and blog
  • Researched industry trends to create interesting content strategies and advertising campaigns
  • Conducted market research to identify target audiences and develop public relations plans accordingly.

Education

Master in International Economy - International Economy

Rey Juan Carlos University
Madrid, Spain
01.2023

Master of Business Administration - International Management

ISAG - Business School
Porto, Portugal
07.2022

BBA - International Relations and Economics

Alexandru Ioan Cuza University
Iasi, Romania
07-2021

Skills

  • Microsoft Office
  • Decision-making
  • Account Management
  • Google Analytics
  • Company policies
  • Performance Tracking
  • Cash Handling
  • Organizational and planning skills
  • Written and Verbal skills
  • Team-work oriented
  • Good listener and communicator

Languages

English
Native/ Bilingual
Russian
Native/ Bilingual
Spanish
Professional

Affiliations

International HUMINT Conference in Leuven, Belgium, 2019:

Learning HR tips and tricks, studying the process of recruiting people from different countries in multinational companies regarding their religion, gender, age, or ethnicity

International CodeCamp IT Conference in Yassi, Romania, 2018:

  • Organizing the event by providing technical tools and all the materials needed to both speakers and participants.
  • Registering each participant at the front desk and offering prizes.
  • Learning about Augmented Reality apps, Chatbots, Playable Ads and Gamified Content to improve my future researches and career path.

Timeline

Ticket Sales Representative

Santa Cruz Beach Boardwalk
06.2023 - 12.2023

Customer Sales Representative

CVS Health
06.2023 - 12.2023

Customer Complaints Handler

Airbnb
11.2022 - 06.2023

Debt Collector

D&S Global Solutions
05.2021 - 10.2022

Customer Advisor With English

easyJet Airline
06.2020 - 05.2021

PR Intern

BrandWeb
09.2019 - 06.2020

Marketing Coordinator

CEAI- Community of Economics and International Business
10.2018 - 05.2021

Master in International Economy - International Economy

Rey Juan Carlos University

Master of Business Administration - International Management

ISAG - Business School

BBA - International Relations and Economics

Alexandru Ioan Cuza University

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Maria Veverita