Maria Victoria
Long Beach,CA
Summary
Successful Job Developer with sound judgment, strong human resources knowledge and expertise in placing clients across diverse fields. Talented in sourcing positions and maintaining relationships with prospective employers. Adapts easily to different conditions to best serve clients' needs.
Overview
9
9
years of professional experience
Work History
Customer Call Center Representative
Ability Answering Service
04.2022 - 07.2022
- Resolved customer complaints and addressed emergency requests and needs.
- Documented and detailed calls and complaints using call center's CRM database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Answered up to Number incoming calls in busy, fast-paced global call center.
Job Developer
Volunteer of America Los Angeles
06.2021 - 07.2022
- Communicated easily with people of diverse backgrounds to meet unique employment needs.
- Secured vocational training opportunities to prepare clients for new placements.
- Managed load of multiple cases on consistent basis.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Offered clients immense value in creating and locking in jobs by maintaining deep relationships with prospective employers.
- Worked with self-motivated approach to seek out and capture numerous opportunities in different fields.
- Maintained regular contact with new employers and placed clients to check on performance, relay feedback and resolve placement problems.
Recruiter Specialist
Sync Staffing
11.2021 - 03.2022
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Cultivated in-depth understanding of Industry trends and hiring desires.
- Verified applicant references and employment details.
Customer Service Representative
JobSource
03.2020 - 11.2020
- Translated services for 10-person team to serve Spanish-speaking customer needs.
- Consulted with Customers to determine best methods to resolve service and employment placement needs
- Assist employees with complaints and grievance forms to provide for upper management review.
- Assist customers with employment applications to best fit profile company hiring needs for through staffing agency.
- Identified Staffing needs for each individual contract within Agency rooster and provide calls to potential candidates within internal database system to fulfill staffing order.
- Distribute payroll checks to personnel/
Price Verifier
Macy's
10.2018 - 02.2020
- Replenished inventory with focus on addressing customer needs.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Helped customers complete purchases, including processing payments and bagging items.
Cashier
Burger King
08.2006 - 08.2011
- Restocked workstation with supplies and communicated out of stock items to management.
- Processed credit card payments and gave counter slips to customers for signatures.
- Mastered point-of-service (POS) computer system for automated order taking.
- Accurately made change for cash transactions.
Education
Some College (No Degree) - Child Development
El Camino Compton College
ComptonHigh School Diploma -
Long Beach Public Library
Long Beach12.2020
Certificate - Medical Billing
Advance College
South Gate2010
Skills
- Microsoft
- Records management systems
- Bilingual: Spanish/English
- Database entry
- Schedule management
- Appointment scheduling
- Reliable and trustworthy
- Fluent in Spanish
- People skills
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Call Documentation
- Call Transfers
- Customer Support
- Clerical Support
- Interpretation and Translation Services
- Responding to Difficult Customers
- Customer Data Confidentiality
- Answering Customer Questions
- Patient and Empathetic
- Inbound and Outbound Calling
- Excellent Attention to Detail
- Documentation
Languages
Spanish
Native or Bilingual
Timeline
Customer Call Center Representative
Ability Answering Service
04.2022 - 07.2022
Recruiter Specialist
Sync Staffing
11.2021 - 03.2022
Job Developer
Volunteer of America Los Angeles
06.2021 - 07.2022
Customer Service Representative
JobSource
03.2020 - 11.2020
Price Verifier
Macy's
10.2018 - 02.2020
Cashier
Burger King
08.2006 - 08.2011
Some College (No Degree) - Child Development
El Camino Compton College
High School Diploma -
Long Beach Public Library
Certificate - Medical Billing
Advance College
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