MARIA VIDAL
Peoria,AZ
Summary
I am a passionate and creative professional who is dedicated to assisting others. I possess strong organizational skills and am highly motivated to ensure resident satisfaction. I am currently seeking employment with an apartment community that prioritizes compassionate employees and values exceptional customer service abilities.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Goodman Real Estate
11.2022 - Current
- Responsible for the day to day operations of the property to achieve the highest level of professionalism.
- Maintain the office and resident files with integrity in a confidential and secure manner.
- Promptly attend to resident comments and/or complaints.
- Take on leasing responsibilities including leasing apartments when needed.
- Inspect make ready apartments prior to move in.
- Manage and monitor all rental collection.
- Monitor renewal status, lease expiration, and distribute/follow-up on renewal notices.
- Provide guidance, mentorship, and support to team members.
- Maintained community delinquency and created notices
- Ensure all work order and repair requests are processed in a timely fashion.
Assistant Property Manager
Inland Residential Real Estate Services
03.2021 - 09.2022
- Reported to Property Manager to assist with the management of 136 luxury built to rent homes
- Ensured delinquency goals were met, prepared and delivered legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices and lease violations
- Maintained account records and transactions including NSF's, concessions, rent increases and other management-approved debits and credits in Yardi
- Initiated all necessary evictions by preparing copies and forwarding all appropriate paperwork to the legal team and ensured all evictions and legal proceedings were followed through to completion
- Completed Move-out Inspection Reports and prepared final move-out statements
- Maintained a calendar of scheduled move-ins, ensuring all move-in appointments were completed and all apartments were inspected prior to move-in
- Played a role in achieving community financial goals by assisting in the development, preparation and administration of the community's capital and operating budgets
- Demonstrated ability to resolve resident complaints and directed pertinent issues and matters to the Property Manager
- Maintained an excellent customer service relationship with residents, vendors, co-workers and the community
- Toured, leased, and moved in future residents
- Provided clerical and phone support
- Planned resident activities, newsletters and social media.
Leasing Professional
RK Property Management
08.2019 - 03.2021
- Prepared new resident leasing documents, managed file database, and property operations
- Received and acted on all complaints and service requests from residents
- Managed front office operations, informed residents via e-mail of new developments/events in the community
- Maintained current knowledge of market and competitor properties
- Acted as a liaison between Leasing Team and Community Manager
- Effectively resolved resident complaints and directed pertinent issues to the community manager.
Skills
- Yardi
- CRM
- Yield Star
- Strong verbal and written communication skills and record keeping
- Bilingual- fluent in Spanish
- Customer Relations
- Computer proficiency MS office
Timeline
Assistant Manager
Goodman Real Estate
11.2022 - Current
Assistant Property Manager
Inland Residential Real Estate Services
03.2021 - 09.2022
Leasing Professional
RK Property Management
08.2019 - 03.2021
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