Meghin Villalongo
Zephyrhills
Summary
Experienced with managing patient referrals and ensuring smooth transitions between healthcare providers. Utilizes organizational skills and attention to detail to maintain accurate records and streamline processes. Knowledge of patient confidentiality regulations and effective communication techniques to enhance patient satisfaction and team efficiency.
Overview
7
7
years of professional experience
Work History
Patient Referral Coordinator
Florida Medical Clinic Orlando Health
05.2024 - Current
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
Referral Coordinator
veriMED IPA, LLC
05.2023 - 04.2024
- Answered and directed incoming calls using multi-line telephone system
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
FRONT DESK RECEPTIONIST
Advent Health Zephyrhills
09.2017 - 01.2023
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures
- Scheduled follow-up appointments as designated by physician
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation
Education
High School Diploma -
TAVARES HIGH SCHOOL
Tavares, FL01.2012
Skills
- Fluent in English and Spanish
- Maintaining confidentiality
- Pre-authorizations
- Listening skills
- EMR Systems
- CPT Coding
- Medical Scheduling
- Medical Records
- ICD-10
- Medical Coding
- Documentation Review
- Windows
- Conflict Management
- Hospital Experience
- Analysis Skills
- Front Desk
- Telephone etiquette
- Insurance verification
- Medical terminology knowledge
- Cash Handling
- Problem-solving skills
- HIPAA regulations
- Medical Terminology
- ICD Coding
- Epic
- Insurance Verification
- Phone Etiquette
- Schedule Management
- Customer service
- Leadership
- Microsoft Office
- Organizational Skills
- Computer Skills
- Communication Skills
- Surgery Clearances
- EHR Systems
- Medical Office Experience
- Computer Literacy
- Supervising Experience
- Medical Billing
- Time Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Administrative assistant/receptionist, Proficient, 01/01/22, Using basic scheduling and organizational skills in an office setting.
Languages
Spanish
Professional Working
Timeline
Patient Referral Coordinator
Florida Medical Clinic Orlando Health
05.2024 - Current
Referral Coordinator
veriMED IPA, LLC
05.2023 - 04.2024
FRONT DESK RECEPTIONIST
Advent Health Zephyrhills
09.2017 - 01.2023
High School Diploma -
TAVARES HIGH SCHOOL
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